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antaylwin
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Broadband speed much lower than advertised

On M200 fibre, but getting download speed of 80Mbpsonly. How can I improve?

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

259000000

0.4

37

256 qam

16

2

251000000

0.2

37

256 qam

15

3

267000000

0.5

37

256 qam

17

4

275000000

0.4

38

256 qam

18

5

283000000

0.7

38

256 qam

19

6

291000000

1

38

256 qam

20

7

299000000

1.5

38

256 qam

21

8

307000000

1

38

256 qam

22

9

315000000

0.7

38

256 qam

23

10

323000000

1

38

256 qam

24

11

331000000

1.4

38

256 qam

25

12

371000000

0.9

38

256 qam

26

13

379000000

0.7

38

256 qam

27

14

387000000

0.5

38

256 qam

28

15

395000000

0.7

38

256 qam

29

16

403000000

0.9

38

256 qam

30

17

411000000

0.7

38

256 qam

31

18

419000000

0.4

38

256 qam

32

19

427000000

0.4

38

256 qam

33

20

435000000

0.5

38

256 qam

34

21

443000000

0.2

38

256 qam

35

22

451000000

-0.2

38

256 qam

36

23

459000000

-0.5

38

256 qam

37

24

467000000

-0.7

38

256 qam

38

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

80756

8875

2

Locked

37.6

92677

9403

3

Locked

37.6

67200

6434

4

Locked

38.6

58646

5275

5

Locked

38.6

42551

3770

6

Locked

38.6

35497

3271

7

Locked

38.6

38892

2693

8

Locked

38.9

33842

1748

9

Locked

38.6

25851

2742

10

Locked

38.9

20407

1743

11

Locked

38.9

18312

990

12

Locked

38.9

11825

347

13

Locked

38.6

31849

343

14

Locked

38.9

9878

182

15

Locked

38.6

9679

169

16

Locked

38.9

14426

164

17

Locked

38.6

9223

84

18

Locked

38.9

7265

144

19

Locked

38.9

7296

88

20

Locked

38.9

5991

59

21

Locked

38.9

5488

22

22

Locked

38.9

6154

41

23

Locked

38.6

5126

32

24

Locked

38.6

5027

35

          

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

45.5

5120

64 qam

2

2

60300000

46

5120

64 qam

1

3

39400000

44.8

5120

64 qam

4

4

46200000

45.3

5120

64 qam

3




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

4

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

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antaylwin
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Re: Broadband speed much lower than advertised

Networl log:
Network Log

Time

Priority

Description

05/12/2020 16:24:29

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/12/2020 16:23:48

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/12/2020 13:25:53

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/12/2020 13:24:27

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2020 00:14:58

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/12/2020 12:15:48

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2020 23:23:49

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/11/2020 16:51:54

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/11/2020 23:24:32

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/11/2020 19:48:9

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:41:39

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:41:0

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:36:39

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:36:35

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:36:35

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:36:35

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 10:36:35

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2020 04:42:0

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2020 10:25:27

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2020 10:12:37

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Anonymous
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Re: Broadband speed much lower than advertised

is that by wireless or a wired connection?
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antaylwin
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Re: Broadband speed much lower than advertised

wired - ethernet to router
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MikeRobbo
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Alessandro Volta
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Re: Broadband speed much lower than advertised

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

 

then

 

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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