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rgale40
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Broadband speed issues

Hi all.

Following a lot of recent complaints on our local community WhatsApp group about the reliability of Virgin broadband, I thought I'd do a speed test as I'd noticed that it seems to be pretty slow recently.

I used the Ookla speed test via the link on the Virgin Media web-site, & whilst upload speeds are generally ok I'm getting much less than the guaranteed minimum download speed of 181Mbps for M350.

I've done several tests over the past week or so at various times of the day on weekends and weekdays & the best result I've got is 68.3Mbps & the worst is 36.6Mbps....both way short of the service that I'm paying for. I've tried factory re-setting the router which didn't help.

I accept that a lot of people are working from home at the moment, but not at 7 o'clock on a Sunday morning surely.!  

What's really annoying is that I already know from Virgin's own price comparison information which they supplied to me that I'm paying £30 a month more to VM than I would be for Sky's equivalent package.!!

I'm hoping that someone from Virgin Media will pick up on this post & offer some help/advice 'cause trying to get through on the phone is proving impossible at the moment. In the meantime, is anyone else having similar issues or can anybody offer any words of wisdom.?

I'm currently out of contract with VM and, frankly, I can't think of any reason not to switch providers, especially as I'd gain the added benefit of being able to watch Sky Atlantic.!

Btw, I'm running the speed test on a fairly recently purchased Hewlett Packard desk top which is connected to the router via ethernet cable.  

Many thanks.

Ray.

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JitteryPinger
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Re: Broadband speed issues

Switch providers save yourself the time and stress, these issues (congestion/utilization) are becoming pretty common on cable broadband and often take ages to get fixed if they do at all.

My experience is between 9-27 months to get these issues fixed properly and that's once they get much worse first and currently the outlook is that these issues will nearly vanish when people start going back to school and work and start socialising in person again.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

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rgale40
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Re: Broadband speed issues

Thanks for the reply.

I guess my concern around switching suppliers is whether or not Sky will be any better.?

It seems that whoever you speak to, no-one is particularly happy about their broadband provider..!!

Ray.

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JitteryPinger
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Re: Broadband speed issues

Depends on what Sky can offer locally, the differences in technology and how it's setup are all factors of speed however all technologies used by Sky are not often affected by localised congestion like Virgin due to the smaller ratio of customers to available bandwidth.

If you go to skys website they will be able to tell you what you can expect at your address.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Adduxi
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Re: Broadband speed issues


@JitteryPinger wrote:

Depends on what Sky can offer locally, the differences in technology and how it's setup are all factors of speed however all technologies used by Sky are not often affected by localised congestion like Virgin due to the smaller ratio of customers to available bandwidth.

If you go to skys website they will be able to tell you what you can expect at your address.


Even better if you go to Openreach website, they will tell you they type of connection available to your premises, so you might get lucky and have FTTP available.  If so, you can get "up to" 900/100 depending on which ISP and package you go for.   FTTC will only go to 80/20.

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rgale40
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Re: Broadband speed issues

I've been on to Sky's website & their Ultimate broadband package isn't available in my postcode. The fastest 'guaranteed' speed I could get with them is 55Mbps (which is the same as BT's).....way slower than what I should be getting from VM, and is a 'guaranteed' speed actually a genuine guarantee or just sales talk to get you to sign a contract after which they can come up with all manner of excuses to explain the slower than advertised speed.

Dunno what to do for the best really.??..... 

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JitteryPinger
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Re: Broadband speed issues

So the difference with Sky and Virgin is that they use different networks and technologies,

However the benefits of Sky Superfast connections is they are way more stable due to them having a dedicated line link to the fibre part of the network where as Virgin connections from multiple households link and share cables back to the fibre part of the network, this means Sky connection is much more stable than Virgin one.

The benefit to Virgin is because the cables are thicker than telephone line cables they can carry higher frequencies and in return more data can be pushed down them.

Another benefit of a Sky connection vs Virgin is that the ratio of customers sharing available bandwidth is much lower than Virgin, for instance the fibre connection to the local area brings in a large bandwidth availability, with Virgin this will be shared with up to 800 customers at one time where as the Fibre on the Sky network shares with no more than 384 making and due to the lower bandwidths sold by BT/Sky these connections don't suffer with congestion nearly at all.

In short, Virgin is great 'when working optimally' for download speed, but for stable connection for things like video calling and conferencing and gaming, connections from providers like BT and Sky are much better.

It's also worth noting that having download bandwidth isn't really required that much, yeah you can download a large file quicker but in all nearly all other situations like streaming movies (even in 4K) and using multiple devices together issues wouldn't be noticed....

Example of this I've recently dropped my Virgin 350mb broadband and gone to a 50Mb EE Broadband connection and it works much better than the Virgin ever did, I don't have problems sharing the connection with 3 others streaming simultaneously and find no delays when streaming 4K netflix, whilst Sky Q is downloading a film downstairs and BT Sport is streaming live in the next room.

An example of connection stability vs the Virgin can be seen below by clicking the EE BQM and the Hub 3/4 BQM, this links are pinging my routers in three different houses, the other two houses are pretty quiet right now so show idle usage.

Speed guarantee's are basically a promise of a speed to the router by the ISP, if they don't reach them speeds then the ISP will work to get them fixed until they do or allow you to leave without fee's, it was brought in as a code of conduct by Ofcom some time ago and makes it easier for people to leave providers within contracts if promises aren't met.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

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sayekm
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Message 8 of 33
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Re: Broadband speed issues

If they can gurantee 55Mbs on Openreach I think you will receive mid 60s down and maybe 15 up. The guranteed speed is normally understated IMO.

Talktalk guranteed speed to my house was about 25Mbs but I always got between 35 to 38 few years.

If I was offered 55Mbs guranteed on Openreach I would have chosen that over Virgin. That stable speed would be enough for my 2 kids homeschool and myself working from home and a bit of Netflix later 😀.  

And don't forget the bonus of better Wi-Fi router than hub3. The latest Talktalk router I had was decent. Although it was not the fastet but it certainly had better range than hub3.

 

 

 

 




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Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
rgale40
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Re: Broadband speed issues

Something that just occurred to me.....when I switched from Sky to Virgin, the VM engineer reused the existing Sky co-ax cable for the connection between the Virgin box on the outside wall and the router. Just wondering if that could be slowing things down.? 

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JitteryPinger
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Re: Broadband speed issues

Do you mind adding a picture of the cable in question.

Off the top of my head though, no its unlikely the issue but we can look into it by check signals if necessary

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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