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ajvgriff
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Broadband speed is poor.

My wired and Wi-fi speed have been awful. I use a wired connection to work and need a VPN to connect to my work.

When I perform Speedtests on both my work and personal laptop, I regularly get download speeds <10 mbps, and uploads of <1 mbps. The fastest I’ve gotten was actually today and I managed to get the heady heights of 39 mbps. Wi-fi is much worse. I’m having to use my 4G to get a regular connection. I was instructed to write this topic by a Virgin media representative on twitter. 

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Anonymous
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Re: Broadband speed is poor.

how do you connect wireless or a wired connection?
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Gareth_L
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Re: Broadband speed is poor.

Hello ajvgriff

Sorry to hear this is happening 

I have had a look at a few things from here and all downstream and upstream levels are in sync. 

No work in the area that may be causing this issue either

Can you try a wired speed test on your personal equipment and not the VPN

Gareth_L

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ajvgriff
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Re: Broadband speed is poor.

Sorry, I only saw this recently. Things appear to have improved and I haven’t had any issues. That being said I’ve tried to do a speed test and it gives me a socket error on the upload? There is no issue with my network configuration on my laptop so not sure why this is happening. 

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Paul_DN
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Re: Broadband speed is poor.

Hi ajvgriff,

 

Thank you for coming back to us in our community and thank you for the update.

 

I am glad to hear things have improved, since your last post have you been able to run a speed test, are you using speedtest.net ?

 

Regards

 

Paul.

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