Menu
Reply
D4lien
  • 5
  • 0
  • 0
Tuning in
376 Views
Message 1 of 6
Flag for a moderator

Broadband speed has dropped off hugely

Hi

My broadband speed has gone from around 200mbps to sometimes 20mbps, but averages around 50mbps using speedtest wired and wireless.  I have reset (to factory defaults) the router numerous times, traced the cables back disconnecting and reconnecting etc.  In the past couple of weeks, the speed has nosedived.  Sometimes it drops well below 10mbps.  I currently have the m200 package and was actually getting that pretty much on the nose save for a couple of meg,

It's worth noting that the router has required resetting due to loss of service a couple of times in September.  It has been since then the issue seems to have occurred, but I can't be certain.

Super hub 2

Any help appreciated folks.  Kind regards D

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1139000000 Hz256 QAM-1.7 dBmV 36.8 dB12414308
Locked2147000000 Hz256 QAM-1.6 dBmV 37.1 dB10348306
Locked3155000000 Hz256 QAM-1.5 dBmV 37.1 dB1584409
Locked4163000000 Hz256 QAM-1.5 dBmV 37.1 dB1137307
Locked5171000000 Hz256 QAM-1.5 dBmV 37.6 dB955309
Locked6179000000 Hz256 QAM-1.6 dBmV 37.6 dB450300
Locked7187000000 Hz256 QAM-1.9 dBmV 37.4 dB306278
Locked8195000000 Hz256 QAM-2.1 dBmV 37.1 dB318287

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked160300000 HzATDMA47.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked253700000 HzATDMA46.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA46.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA46.5 dBmV64QAM6400000 Hz5120 Ksym/sec
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
371 Views
Message 2 of 6
Flag for a moderator

Re: Broadband speed has dropped off hugely

Can you confirm which Hub you have please.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
D4lien
  • 5
  • 0
  • 0
Tuning in
357 Views
Message 3 of 6
Flag for a moderator

Re: Broadband speed has dropped off hugely

Hi Mike

Super hub 2, sorry added to original post too. 

Kind regards 

D

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
352 Views
Message 4 of 6
Flag for a moderator

Re: Broadband speed has dropped off hugely

The layout of the tables is the same as a Hub 3 but with fewer channels.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
D4lien
  • 5
  • 0
  • 0
Tuning in
350 Views
Message 5 of 6
Flag for a moderator

Re: Broadband speed has dropped off hugely

Will do

0 Kudos
Reply
D4lien
  • 5
  • 0
  • 0
Tuning in
316 Views
Message 6 of 6
Flag for a moderator

Re: Broadband speed has dropped off hugely

Hi

After a brief realisation I was blocking ping responses from my router, I kicked things off.  

My BQM 

Cheers

D

0 Kudos
Reply