Hi @paulgills,
Welcome back to our community forums and thank you for your first post.
Sorry to hear you are having issues with ping and slow speeds. We want to do our best to help from here.
I have been able to take a look at things backend and I can see that your downstream power levels are out of sync. In this case, I have sent you a private message. Please lookout for the purple envelope and provide a response when you can.
Thanks,