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coughandcath
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Message 11 of 22
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Re: Broadband soooo slow

Hi , think Im there ... hope this makes some sort of sense ...

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

141025000010.940256 qam7
236225000011.540256 qam1
337025000011.540256 qam2
437825000011.340256 qam3
53862500001140256 qam4
63942500001140256 qam5
740225000010.940256 qam6
841825000010.840256 qam8
942625000010.640256 qam9
1043425000010.440256 qam10
1144225000010.440256 qam11
124502500001040256 qam12
134582500001040256 qam13
144662500009.940256 qam14
154742500009.840256 qam15
164822500009.540256 qam16
174902500009.540256 qam17
184982500009.640256 qam18
195062500009.640256 qam19
205142500009.840256 qam20
215222500009.940256 qam21
225302500001040256 qam22
2353825000010.140256 qam23
245462500001040256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3210
2Locked40.9230
3Locked40.9390
4Locked40.9190
5Locked40.3180
6Locked40.9120
7Locked40.3240
8Locked40.3270
9Locked40.9250
10Locked40.9300
11Locked40.9410
12Locked40.9430
13Locked40.9300
14Locked40.3410
15Locked40.9380
16Locked40.3560
17Locked40.9550
18Locked40.9530
19Locked40.9620
20Locked40.9680
21Locked40.9610
22Locked40.3840
23Locked40.9610
24Locked40.9710
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coughandcath
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Message 12 of 22
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Re: Broadband soooo slow

Part 2 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000040.5512032 qam4
24620000041.3512064 qam1
33940016540.8512064 qam2
43260007840.8512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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coughandcath
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Message 13 of 22
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Re: Broadband soooo slow pt 3

Thanks for any help

 

Network Log

Time Priority Description

04/01/2022 13:52:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2022 13:50:48Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 04:28:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 22:46:28ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 15:59:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2021 06:32:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2021 18:57:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 06:32:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 06:36:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 18:32:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2021 02:11:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 22:59:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:42:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:25:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:25:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:25:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:25:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:25:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:24:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 14:24:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
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newapollo
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Message 14 of 22
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Re: Broadband soooo slow

Hi again @coughandcath 

I'm no expert in the broadband side, however I can see that your downstream levels are too high.

Also the upstream levels should all be 64QAM so something is amiss and I believe you'll need a tech visit to check everything

One of the more learned members will look at the thread and offer advice, and this will also probably be picked up in a day or two by a member of the Forum Team

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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lotharmat
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Message 15 of 22
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Re: Broadband soooo slow

Dave is totally right - If there is no outage listed on 0800 561 0061 then you need a tech visit to sort out the levels!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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coughandcath
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Message 16 of 22
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Re: Broadband soooo slow

The only problem is getting through to them now …. Gave up after an hour yesterday 

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coughandcath
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Message 17 of 22
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Re: Broadband soooo slow

Another 90 mins onto VM and then disconnected their end … rubbish broadband and even worse customer service…

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Paul_DN
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Message 18 of 22
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Re: Broadband soooo slow

Hi coughandcath,

Thank you for reaching out to us in our community and welcome back, sorry to see you still haven't been able to get your issue with slow Broadband resolved, I have run full checks our end and can see you have already spoken to us and a technician has been arranged, if you wish to cancel or reschedule this, you can d this via your Online account.

If you have any further queries or still need support with this, please do not hesitate to reach back out?

Regards

Paul.

 

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coughandcath
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Message 19 of 22
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Re: Broadband soooo slow

Thanks Paul , shame it’s was over 10 days for the visit !! 

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Carley_S
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Message 20 of 22
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Re: Broadband soooo slow

@coughandcath. Really sorry for the delay in getting a technician out to you. Hopefully they will get this resolved.

I recommend double checking your online account for your appointments, if you want reschedule or cancel an appointment you can do by clicking on the red box. Let us know how you get on with your tech appointment and what they have advised. 

Thanks, 

Carley - Forum Team


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