Thank you for reaching out to us in our community and welcome back, sorry to see you still haven't been able to get your issue with slow Broadband resolved, I have run full checks our end and can see you have already spoken to us and a technician has been arranged, if you wish to cancel or reschedule this, you can d this via your Online account.
If you have any further queries or still need support with this, please do not hesitate to reach back out?
@coughandcath. Really sorry for the delay in getting a technician out to you. Hopefully they will get this resolved.
I recommend double checking your online account for your appointments, if you want reschedule or cancel an appointment you can do by clicking on the red box. Let us know how you get on with your tech appointment and what they have advised.