I recently moved from an old contract with M250 broadband to a new one on the 5th January 2023. This is the M350 broadband.
What I'm finding is that the upload speed is completely fine. However, the highest I can get is 140MBPS~ download speed. This was with a CAT5 cable and a Netgear PL 1000 adapter. During this time I unplugged the Netgear and manually reset the Hub 3 Router (more than five years old), holding the reset button for 60 seconds. There was no difference.
So I've just bought a CAT6 50M Ethernet cable to test if there was going to be any difference in speed. Once again using the reset method. There is no different at all.
I've tested with SamKnows real speed and it's confirming my Hub 3 is getting a download speed of approximately 384MBPS. However, I am not even receiving 1/3rd of that on the device. SamKnows is saying that my Package is 250x25; My old package, which is confusing because the upload speed of M350 is giving me 35MBPS.
Also, usually there's a few devices on at a time. A console, and a couple of phones. I have logged them all out via password reset and just having my device but there's still zero difference.
I have tried contacting live support, I could not get through to anybody so I've tried using their WhatsApp but they're not accepting anything in relation to Technical Faults.
Can I please get some assistance? I'm worried that in a few days I'll be unable to get out of the contract and want this resolved before that happens.