Seem to be having problems with my router - or I think. Getting slow sports 200mbs when should be 350mbs affecting WiFi. Need to speak to someone to request a new router but nobody is in the call centre due to Covid. Anyone got any idea how I can get one?
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
VM do not and never have guaranteed Wi-Fi speed or coverage.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.
Just a few things that can affect Wi-Fi in the average home …
Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
The sort of speed limitation you describe is not normally a symptom of a faulty hub - if it can do 200 Mbps, then subject to its wifi settings, the device you're measuring on, and the local wireless environment, it can normally deliver 350 Mbps.
Have you tried going into the Hub's settings, finding the wireless settings for the 5 GHz channel, and increasing channel width to 20/40/80 MHz?
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