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Alw0280
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Broadband problems again

I'm fed up of having to restart my hub every day to get more than 3meg I should not have to do this 

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SCA1972
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Re: Broadband problems again


@Alw0280 wrote:

I'm fed up of having to restart my hub every day to get more than 3meg I should not have to do this 


Are you getting these slow speeds via a wired or wireless connection?  Wireless speeds are not guaranteed.

Posting some hub stats might help pinpoint the issue.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.  If you copy and paste the log then the forum will automatically censor this sensitive information. Also note that images will take time to appear on the forum due to a combination of awaiting moderator approval and buggy code.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take a few days) and run checks on your line.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Alw0280
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Re: Broadband problems again

Wireless but I was only getting 3 meg and I couldn't stream any TV eg now tv netflix etc so it was very slow this seems to be a common problem lately and I can't get through to anyone to speak to them I'm paying for a serves I'm not getting and it's been going on for months now during lockdown it was unusable alot of the time and I tried to phone but was on hold for 45mins plus so I gave up 

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SCA1972
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Re: Broadband problems again

Without a wired speed test or some hub stats posted here it is hard for the community to help as we can’t tell if this is just a wireless issue or a line issue.

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Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Melissa_F
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Re: Broadband problems again

Hi Alw0280,

 

Thanks for posting and welcome.

 

I'm sorry you've had issues with your broadband speeds. I can appreciate the inconvenience when you're getting those slow speeds.

 

It looks like you've had a chat with our team since posting, and this should all be resolved now.

 

Please let me know if that's not the case.

 

Thanks

 

Melissa

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