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Broadband problem

Gerald3
Joining in

on ‎08-01-2023 23:41

  1. Hello,I have a simple question or at least I will try to explain it as simple as possible so I have just move to my new house and I ordered a new broadband with virgin media in 19th of December and on the same day I booked and the appointment so the engineer can come and connect everything, the engineer is supposed to come tomorrow (9th of January) but I haven't yet received the broadband,so I would like to ask should i cal Virgin media andet them know or does the engineer bring the broadband package with him.

Thank you in advance 

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎09-01-2023 00:17

Hi @Gerald3 

The engineer will bring all the wiring and equipment (hub etc) with them

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Martin_N
Forum Team
Forum Team

on ‎11-01-2023 08:15

Hi Gerald3,

Thank you for your post and welcome to the community. 

I'm glad our VIP was able to answer that for you. 

Has this been installed for you now?

^Martin

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Gerald3
Joining in
In response to Martin_N

on ‎11-01-2023 08:23

No unfortunately I called Virgin Media on the 9 th asking them what time would the engineer come and the said we have cancelled everything,my order,the appointment with the engineer, everything in a few words.the reason for that was because the new house i moved to didn't have the connection for the broadband so it was needed the council or the landlord to sign and say that is ok with them,but the problem was that I never received a text,email,call  or something to let me know that my order cannot go through or that we have this problem with your address I was lucky that I called them otherwise i would still be waiting for the engineer,But anyway all is good now I just got my self the 3 5G Hub and all is ok now

Thank you 

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Paul_DN
Forum Team
Forum Team
In response to Gerald3

on ‎13-01-2023 11:50

Hi Gerald,

we are sorry to hear about your experience and that your order was cancelled without your knowledge, glad to hear you now have a service, stay safe, if you do need any further help, please do not hesitate to reach back out.

Regards

Paul.

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