Virgin Media Community

[conman33158]

Can someone from Virgin staff check my connection for faults in my area. I called the number but no faults showing. I have added my stats and as you can see my Post RS Errors are starting to rise and my speed went down to around 200mb on a 1 Gigabyte connection. I have no noise on my line and all within spec and my upload modulation is still sitting at 64 QAM. I have reset the router with the same results and my BQM in my signature is showing what looks like over utilisation, although I'm hoping it's just a fault as this came out off nowhere and not a gradual thing.

I run my Hub 4 in modem mode but if you need me to run it in router mode I will gladly change it over if needed but have ran it in router mode with the same results 🙂

3.0 Downstream channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
25	331000000	-1.799999	38.605377	QAM256	25
1	139000000	-0.700001	38.605377	QAM256	1
2	147000000	-0.799999	38.605377	QAM256	2
3	155000000	-0.900002	40.366287	QAM256	3
4	163000000	-1.099998	38.983261	QAM256	4
5	171000000	-1.200001	38.983261	QAM256	5
6	179000000	-1.200001	38.983261	QAM256	6
7	187000000	-1.299999	38.983261	QAM256	7
8	195000000	-1.200001	38.983261	QAM256	8
9	203000000	-1.299999	38.605377	QAM256	9
10	211000000	-1.400002	38.983261	QAM256	10
11	219000000	-1.400002	40.366287	QAM256	11
12	227000000	-1.500000	38.983261	QAM256	12
13	235000000	-1.400002	38.983261	QAM256	13
14	243000000	-1.400002	40.366287	QAM256	14
15	251000000	-1.700001	38.983261	QAM256	15
16	259000000	-1.500000	38.983261	QAM256	16
17	267000000	-1.799999	38.605377	QAM256	17
18	275000000	-2.099998	38.605377	QAM256	18
19	283000000	-2.500000	38.983261	QAM256	19
20	291000000	-2.700001	38.983261	QAM256	20
21	299000000	-2.799999	38.983261	QAM256	21
22	307000000	-2.400002	38.983261	QAM256	22
23	315000000	-1.900002	38.605377	QAM256	23
24	323000000	-1.500000	38.605377	QAM256	24
26	371000000	-2.200001	38.983261	QAM256	26
27	379000000	-2.200001	38.983261	QAM256	27
28	387000000	-2.299999	38.605377	QAM256	28
29	395000000	-2.299999	38.605377	QAM256	29
30	403000000	-2.400002	38.983261	QAM256	30
31	411000000	-2.500000	38.983261	QAM256	31

3.0 Downstream channels

Channel	Lock Status	RxMER (dB)	Pre RS Errors	Post RS Errors
25	Locked	38.605377	23	0
1	Locked	38.605377	5	0
2	Locked	38.605377	1	0
3	Locked	40.366287	4430	0
4	Locked	38.983261	4	0
5	Locked	38.983261	4	0
6	Locked	38.983261	5	0
7	Locked	38.983261	8	0
8	Locked	38.983261	9	0
9	Locked	38.605377	13	0
10	Locked	38.983261	10	0
11	Locked	40.366287	16	0
12	Locked	38.983261	21	0
13	Locked	38.983261	13	0
14	Locked	40.366287	18	0
15	Locked	38.983261	22	0
16	Locked	38.983261	31	0
17	Locked	38.605377	51	0
18	Locked	38.605377	23	0
19	Locked	38.983261	18	0
20	Locked	38.983261	42	1
21	Locked	38.983261	38	0
22	Locked	38.983261	29	0
23	Locked	38.605377	72	1
24	Locked	38.605377	49	0
26	Locked	38.983261	79	0
27	Locked	38.983261	82	0
28	Locked	38.605377	38	24
29	Locked	38.605377	76	0
30	Locked	38.983261	100	6
31	Locked	38.983261	88	0

3.1 Downstream channels

Channel	Channel Width (MHz)	FFT Type	Number of Active Subcarriers	Modulation (Active Profile)	First Active Subcarrier (Hz)
159	88	4K	1720	QAM4096	424

[MOD EDIT: Subject title changed for clarity]

[risc19 · Accepted solution]

I'll do it for them...

Every looks fine on our end.

Continue to monitor.

[conman33158]

Be about right...lol 😄

[Alex_RM · Accepted solution]

Hi conman33158,

Thanks for posting and sorry to hear you're having some issues with the service at the moment.

I've been able to locate your account using your forum details and can see we've identified a short term period of network instability.

We believe it will only be a short term issue and it will be fixed very soon.

However, in the mean time, it would be great if the customer could check that the coax cables are connected securely to the Virgin Media equipment, any splitters (standard and powered) and to the wall socket.

Alex_Rm

[conman33158]

No problem Alex, and many thanks for coming back to me, that's good to know. The cables are all tight, checked and rechecked and everything is fine my end 🙂

[Adduxi · Accepted solution]

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@conman33158 wrote:

No problem Alex, and many thanks for coming back to me, that's good to know. The cables are all tight, checked and rechecked and everything is fine my end 🙂

---

If you are referring to your unusual BQM "tower" spike as shown below, I also have the same on my BQM, but nothing in the hub logs?  However, it also went back to normal around the same time, so I'm guessing some sort of national outage somewhere? 

[conman33158]

Hopefully it's not going to happen too often and they get it fixed as soon as 🙂

[Alex_RM · Accepted solution]

No worries conman33158,

Thanks for checking the cabling! 

Please keep us posted with your connection and hopefully we'll have the stability issues resolved asap.

Alex_Rm

[risc19 · Accepted solution]

Amazingly it didn't happen on mine!

That being said I would be happy to swap your connection for mine.

Fancy it? VM says all is good...

[conman33158]

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@risc19 wrote:

Amazingly it didn't happen on mine!

That being said I would be happy to swap your connection for mine.

Fancy it? VM says all is good...

---

lol...so far so good, I do most of my stuff during the day for work and stuff and downloads in the background but still like to stream in the evening, it was even a struggle browsing the net last night which was pretty awful and being in contract you sort of think the worst, but sure if it were to stay like that I would have the joys of chasing after them looking for some dollars off my bills...lol 😄

I just reset everything and done the Mac clone on my router as well so have a new IP address so we'll see how it goes for now 🙂