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MSHAW1
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Broadband in Woking terribly slow

Anyone know what’s going on?

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Anonymous
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Message 2 of 10
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Re: Broadband in Woking terribly slow

with that much information No!
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MSHAW1
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Re: Broadband in Woking terribly slow

Haha! What would you like to know? The router light is steady and normal but the connection keeps dropping off and even when we’re able to connect to the wifi, the speed is positively glacial. problem started this morning. I just wanted to know if there was a known problem in our area and if so, when it's likely to resolve? Best wishes, M

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Anonymous
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Re: Broadband in Woking terribly slow

what speeds do you get when wired? is it stable wired?
MSHAW1
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Re: Broadband in Woking terribly slow

No not at all

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MSHAW1
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Re: Broadband in Woking terribly slow

Just ran the which.co.uk speed test:
 
Response time (latency)
25 ms
 
Download speed
110.8 Mbps
 
Upload speed
10.0 Mbps
 
Problem is the connection just keeps going, even wired.
 
Usual speed is around 110Mbps.
gary_dexter
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Alessandro Volta
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Message 7 of 10
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Re: Broadband in Woking terribly slow

That speed test is yielding full speeds though?


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chrisrpriceuk
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Message 8 of 10
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Re: Broadband in Woking terribly slow

I'm in Woking too and have had beyond dreadful service since around the start of the lockdown. So much so that I've had to resort to using 4g most of the time to work from home. 

Here is my BQM of today. The outage at 12pm today was me trying a factory reset on the SH3. 

My Broadband Ping - VM Home

I run in modem mode. I had read that there is a firmware issue the SH3 in modem mode. Not sure if I'm a victim of that or not. 

A few weeks back there was a national outage at VM. Shortly after that, we seemed to get a reasonable connection for a while, but it didn't last.

I think I'm at the point of canceling my VM connection. Just need to wait for the lockdown to ease some more as I don't have a non-vm point in the house right now.

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sinagua
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Message 9 of 10
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Re: Broadband in Woking terribly slow

Since this morning connection dropping every couple of minutes in Woking. Speedtest when I ran it was fine. This is on both wired and wireless.

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Lee_R
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Re: Broadband in Woking terribly slow

Hi MSHAW1 thanks for posting and I'm sorry you're having ongoing intermittent service issues.

To look into this further, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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