Broadband in London SE9

[Vince68]

Hi

Major issues with upload speed in SE9 with average speed at 0.18 Mbps.

No issues on the download side which is fine and averaging 550 Mbps.

My connection should offer 600Mbps downstream and 40 Mbps upstream.

I reported this to Virgin support, the agent did some signal upgrades and promised the upload speed would improve, I just needed to wait an hour, restart the hub 3 and recheck the speed.

Unfortunately the fix did absolutely nothing.

I was also told there was an issue in the area with a few customers affected by the upload speed and that an engineer would be in the area to fix the issue yet when I check the VM status page it says there are no broadband issues in the area which is confusing. Last status update was tonight at 9pm.

Is anyone having issues with upload speed in the same area?

Can someone from VM confirm if there is a known issue in the area, contrary to the status page otherwise I would need VM to support by sending someone over.

Thanks for your response/support.

[jbrennand]

Also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers - or just you.

[Jodi_S]

Hi Vince68,

A warm welcome and thanks for posting on our community forums. Sorry to hear that you've been experiencing issues with our services and that our service status page, advised you of no issue. This can sometimes happen if only a small number of customers are affected by the fault, it will not show on our service status page. 

Can we ask as you posted on Monday, how have things been?

Are you still experiencing issues with your upload speeds? 

You can sign in to your online account to run test and further diagnostics if the issue persist using the link here https://www.virginmedia.com/support/help/service-status/still-having-issues. We also have a self help link here https://www.virginmedia.com/help/broadband/slow-internet which gives you further help and support.

Kind regards Jodi.