Virgin Media Community

[om_spencer]

Hi,

I understand virgins network under intense load at the moment due to covid 19 but I've been experiencing this issue long before covid 19 started. I though it was my google wifi that had the issue but I've recently bought asus zen xt8 mesh wifi and it's doing the same thing. It happens after 6PM where I do a speed test I have 0mbps download and 0mbps upload for about 5 minutes then it shoot back up to 350mbps 36mbps upload. I've posted network log below.

Any help much appreciated 🙂

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	8.5	38	256 qam	29
2	250750000	5	38	256 qam	15
3	258750000	5	38	256 qam	16
4	266750000	5.3	38	256 qam	17
5	274750000	5.1	38	256 qam	18
6	282750000	5.5	38	256 qam	19
7	290750000	5.5	38	256 qam	20
8	298750000	6	38	256 qam	21
9	306750000	6	38	256 qam	22
10	314750000	6.1	38	256 qam	23
11	322750000	6.3	38	256 qam	24
12	330750000	6.5	38	256 qam	25
13	378750000	8	38	256 qam	26
14	386750000	8.1	38	256 qam	27
15	394750000	8.4	38	256 qam	28
16	410750000	8.6	38	256 qam	30
17	418750000	8.6	38	256 qam	31
18	426750000	8.8	38	256 qam	32
19	434750000	8.9	38	256 qam	33
20	442750000	8.9	38	256 qam	34
21	450750000	8.9	38	256 qam	35
22	458750000	9.1	38	256 qam	36
23	466750000	9	38	256 qam	37
24	474750000	9.1	38	256 qam	38

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	57030	0
2	Locked	38.6	993	0
3	Locked	38.9	1519	0
4	Locked	38.6	1979	0
5	Locked	38.6	2870	0
6	Locked	38.6	4079	0
7	Locked	38.6	7624	0
8	Locked	38.6	9935	0
9	Locked	38.6	12405	0
10	Locked	38.9	16087	0
11	Locked	38.6	19712	0
12	Locked	38.6	23820	0
13	Locked	38.9	41445	0
14	Locked	38.6	51725	0
15	Locked	38.9	53299	0
16	Locked	38.9	62947	0
17	Locked	38.9	67883	0
18	Locked	38.6	82119	0
19	Locked	38.6	91212	0
20	Locked	38.6	102738	0
21	Locked	38.6	118658	0
22	Locked	38.9	135908	0
23	Locked	38.9	159966	0
24	Locked	38.6	177126	0

[Davy81]

Hi,

Have you checked all connections are tight at the isolator, splitter and modem.

[AndyTechnician]

Your pre errors are going through the roof but your modem is dealing with them but this would cause lag in response at times. I would make sure all your connections from where the cable enters your property to the splitternif you have one and the back of any equipment is as tight ad you can get by finger and then power cycle your modem to clear the log.

Andy, Field Technician working from home.

[Dali-A]

Hi,

Do you get any lights on the hub when it drops out??

You can put the router in moduem mode, if you need any help let me know. 

Tumps up if that helps 

[om_spencer]

Hi,

I've checked all connections and they are fine. The modem shows it's normal colour when it happens. My sons been complaining of micro stuttering in games as well before it happens. 

Thank you all for your help any further help again is much appreciated.

[om_spencer]

Hi all,

I've managed to sort the connection issue it was an issue with the router cable after thorough investigation. I replaced with another cable and all is fine now 🙂. I also swapped attenuator with another from an old installation and the power levels are now spot on must of been poor one. Now there's also no microstuttering so my sons happy.

Thanks to all who helped take care.