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Broadband dropping and slow

Hi

i was wondering if someone can help me as I’m not sure what I’m looking at.  I’m having issues with my broadband, it works But not very well, I’m not getting great speeds (Not what I should be) and It keeps dropping out, Takes me about 2 1/2 hours to watch a 2 hour film In 4K via Apple TV due to broadband dropping out on me. 
below are my logs just want too see if it looks ok on the figures as I’m not sure what I’m looking at and getting a bit sick of Really slow Or dropping broadband 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-240256 qam25
2267000000-1.540256 qam17
3275000000-1.740256 qam18
4283000000-1.740256 qam19
5291000000-1.740256 qam20
6299000000-1.540256 qam21
7307000000-1.740256 qam22
8315000000-1.740256 qam23
9323000000-240256 qam24
10339000000-240256 qam26
11347000000-1.940256 qam27
12355000000-2.240256 qam28
13363000000-2.940256 qam29
14371000000-3.240256 qam30
15379000000-3.540256 qam31
16387000000-3.540256 qam32
17395000000-3.740256 qam33
18403000000-3.940256 qam34
19411000000-438256 qam35
20419000000-3.740256 qam36
21427000000-3.740256 qam37
22435000000-3.738256 qam38
23443000000-440256 qam39
24451000000-4.538256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3194410
2Locked40.955560
3Locked40.973110
4Locked40.990550
5Locked40.3106890
6Locked40.3125410
7Locked40.9137080
8Locked40.3151260
9Locked40.3173680
10Locked40.3207330
11Locked40.9224260
12Locked40.9241720
13Locked40.3267990
14Locked40.3302210
15Locked40.3361540
16Locked40.3419810
17Locked40.9471800
18Locked40.3510060
19Locked38.9558250
20Locked40.3578950
21Locked40.3696350
22Locked38.9786200
23Locked40.3859610
24Locked38.61012740

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000004.225512064 qam5
2393999964.275512064 qam4
3462000004.375512064 qam3
4537000024.525512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000 

 

 



 

thank you

Drew

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Alessandro Volta
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Re: Broadband dropping and slow

Is this effecting wired or wireless devices?


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Re: Broadband dropping and slow

Wireless devices

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Re: Broadband dropping and slow

So wired devices are ok?


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Re: Broadband dropping and slow

Yes, it’s just the wireless devices, Apple TV 4K, Xbox one x, iPhones, iPads, Samsung tv, Samsung phone.

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Re: Broadband dropping and slow

If you've got poor wifi and you are confident that wired devices have a solid connection, then the simple fix is to buy your own router or mesh wifi system.

The VM hubs have always had pretty weak wifi (not to mention poor default configuration), and rather than keep faffing with the hub, it is best to do what most of the regulars here have done, and put the hub in modem mode and connect your devices to a router or mesh from a reputable maker (Asus, Netgear, TP-Link come to mind).  If you can afford a 4K TV and Apple TV, I'm assuming you like your tech and are willing to spend money for performance and future proofing?  If that's the case then a Netgear AX1800 mesh ticks all the boxes, or an Asus RT-AX92U mesh.  If you're in a small property then you don't need a mesh, just a standalone router from the likes of TP-Link, Netgear or Asus, but make sure it is Wifi 6 compatible (AX in the model number is usually a good indicator).

If you've already spent all your money on those tech goodies, then there's acceptable cheaper options by not going for Wifi 6, such as my own choice, a TP-Link Deco M4 mesh.

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Re: Broadband dropping and slow

You are spot on, i do Spend a lot of money on tech and I’m looking to future proof myself even more as I’m going to be adding 2 new consoles onto my network before the end of the year and I really want all my tech to be capable of performIng to a high standard.

broadband is just something that I’m not familiar with ie tech wise, and this has helped enormously, I will look into the recommendations that you have Put forward.

I appreciate the time you took To look into my question.

thank you

Drew

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