Hello. This is my first post. Grateful for any help. I'm not very IT literate, so please be patient and talk to me like I am your nan.
Me and my wife are working from home (we're both key workers), and our son is home schooling. We will have up to 8 devices at any one time connected to our SuperHub 3 (HP Elitebook, MacBook Air, Acer Chromebook, and 5x iPhones), and are on the M200 broadband package.
I think our internet speed is generally fine and the wifi signal is strong in most rooms, but our broadband has been cutting out several times a day for the past 2-3 weeks and is getting worse. This is a causing us real problems as we end up being disconnected from conference calls, VPNs, Google Classroom, etc, and means we are unable to work for periods of time.
I have run several tests on the router, rebooted it, checked the cables, etc. It's also well positioned. I think the issue is with the broadband signal coming into our house (in Kingston Upon Thames). I see there is area problem just at the moment, but the signal cutting out is an ongoing problem, which has been particularly bad today.
Very grateful for any help as I cannot find a number on the website to call Virgin Media direct.
Finally, would it help if I...
1. Upgraded to a faster broadband package? (That said, I cannot see online that this is possible without also upgrading by TV package, which I don't want or need.)
2. Invested in a mesh router? (Not that I know what a one is, but I was researching solutions online and looked like it might help.)
Thank you. I can't post the network logs screencaps as they apparently contain my MAC address (whatever that is), but they do show a string of messages like "Warning! RCS partial service" and "Critical! SYNC Timing Synchronization Failure".