We’re currently experience a large number of outages throughout the day! We have had engineers out who have had a look made small changes and the internet picked up. Shortly after though, further outages reoccur.
We should be getting a download speed of 200Mbs and an upload speed of 20Mbs.
On average we receive 50mbs download and 14mbs upload.
There are a number of occasions when doing a speed test that it can’t do it because it states we’re not connected to the internet.
We’re regularly having to turn the box on and off or reboot.
Recently we had a download speed of 0.09mbs and 6.95 upload.
Really upset that after having a couple of engineers and raising this issue with Virgin for months it hasn’t changed. We rarely get the speed we should.
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.