Unfortunately, still hitting the same issue. Hard reset for 30 seconds, set up all the wifi again, disabled smart wifi and separated 2.4 and 5g SSIDs. Still getting 20 down and 2 up on a wired connection.
I tried some traceroutes to a handful of websites and they're all timing out after the 3rd hop four a couple of jumps. Not sure if this may be related. Thanks for looking into this though Tony, really appreciate it. Fingers crossed a Tech views it soon.
Microsoft Windows [Version 10.0.18362.778]
(c) 2019 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert bbc.co.uk
Tracing route to bbc.co.uk [151.101.192.81]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 10.229.208.1
3 11 ms 10 ms 9 ms gate-core-2a-xe-714-0.network.virginmedia.net [62.252.7.25]
4 * * * Request timed out.
5 * * * Request timed out.
6 16 ms 16 ms 15 ms tcl5-ic-5-ae0-0.network.virginmedia.net [62.254.84.66]
7 20 ms 19 ms 25 ms 157.52.127.10
8 17 ms 15 ms 14 ms 151.101.192.81
Trace complete.
C:\WINDOWS\system32>tracert google.co.uk
Tracing route to google.co.uk [216.58.204.227]
over a maximum of 30 hops:
1 1 ms 1 ms 2 ms 192.168.0.1
2 10 ms 8 ms 7 ms 10.229.208.1
3 23 ms 12 ms 8 ms gate-core-2a-xe-714-0.network.virginmedia.net [62.252.7.25]
4 * * * Request timed out.
5 18 ms 16 ms 15 ms tele-ic-8-ae5-0.network.virginmedia.net [62.252.224.94]
6 15 ms 21 ms 15 ms 126-14-250-212.static.virginm.net [212.250.14.126]
7 17 ms 22 ms 17 ms 74.125.242.65
8 22 ms 20 ms 19 ms 172.253.71.199
9 21 ms 21 ms 17 ms par21s06-in-f227.1e100.net [216.58.204.227]
Trace complete.
C:\WINDOWS\system32>tracert twitch.tv
Tracing route to twitch.tv [151.101.194.167]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 9 ms 8 ms 10.229.208.1
3 14 ms 10 ms 21 ms gate-core-2a-xe-1102-0.network.virginmedia.net [80.0.146.21]
4 * * * Request timed out.
5 * * * Request timed out.
6 18 ms 21 ms 17 ms tcl5-ic-5-ae0-0.network.virginmedia.net [62.254.84.66]
7 19 ms 19 ms 19 ms 157.52.127.10
8 18 ms 16 ms 14 ms 151.101.194.167
Trace complete.
C:\WINDOWS\system32>