Broadband back to being rubbish in the early/late evenings
19-10-202013:22 - edited 19-10-202013:24
Since about March my BB is back to the ways of old, I've been through 2 bouts of contention/over subscribed and it looks like the problem may now be back.
I've contacted CS via phone and used the online service check and they claim everything is fine but I get slow downs in the early to late evenings. With COVID it's almost impossible to speak to somebody about this with most calls being automated which then basically seem to hang up.
Could/would a kind mod here please check for me if there is an a current over utilised fault in my area, when the fault was lodged and when is the next review date please?
If there is no existing fault and clearly there is an issue in the evening, I've spoken to my neighbours and they experience the same then can somebody please investigate.
Re: Broadband back to being rubbish in the early/late evenings
Can you post a 'Live Link' to your BQM please ...
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.