I subscribed initially to 70 Mbps broadband with Virgin Media and about 18 months to 2 years ago it was upgraded to 100 Mbps. For the last 2 years, I have not been getting even 50 Mbps (ie half the maximum speed I paid for) and since the outbreak in March, even lower speeds, like 10 - 20 Mbps if I'm luck. And over the last few days, I have been getting under 1 Mbps! So I have paid for 100 Mbps and I have not been getting even 1% of the advertised maximum speed.
I have followed the instructions about resetting the Super Hub 2ac, placing the hub at a height, although it is not Wifi I am having issues with. I connect my computer to the Super Hub 2ac with a LAN cable. I am sick and tired up having to experience buffering at every 2 seconds when watching a YouTube video. And I just want to go somewhere else.
Are there any Virgin Media broadband technician who can suggest things that have not already been published?
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?
Thank you very much. With these numbers you quoted, could the cable (from the street to the house) be an issue? An engineer visited about 2 years ago and recommended that the cable be replaced. However, as it meant moving a lot of furniture the cable did not get replaced.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.