I subscribed initially to 70 Mbps broadband with Virgin Media and about 18 months to 2 years ago it was upgraded to 100 Mbps. For the last 2 years, I have not been getting even 50 Mbps (ie half the maximum speed I paid for) and since the outbreak in March, even lower speeds, like 10 - 20 Mbps if I'm luck. And over the last few days, I have been getting under 1 Mbps! So I have paid for 100 Mbps and I have not been getting even 1% of the advertised maximum speed.
I have followed the instructions about resetting the Super Hub 2ac, placing the hub at a height, although it is not Wifi I am having issues with. I connect my computer to the Super Hub 2ac with a LAN cable. I am sick and tired up having to experience buffering at every 2 seconds when watching a YouTube video. And I just want to go somewhere else.
Are there any Virgin Media broadband technician who can suggest things that have not already been published?