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chubbyman1628
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Broadband at snail's pace

I subscribed initially to 70 Mbps broadband with Virgin Media and about 18 months to 2 years ago it was upgraded to 100 Mbps.  For the last 2 years, I have not been getting even 50 Mbps (ie half the maximum speed I paid for) and since the outbreak in March, even lower speeds, like 10 - 20 Mbps if I'm luck.  And over the last few days, I have been getting under 1 Mbps!  So I have paid for 100 Mbps and I have not been getting even 1% of the advertised maximum speed.

I have followed the instructions about resetting the Super Hub 2ac, placing the hub at a height, although it is not Wifi I am having issues with.  I connect my computer to the Super Hub 2ac with a LAN cable.  I am sick and tired up having to experience buffering at every 2 seconds when watching a YouTube video.  And I just want to go somewhere else.

Are there any Virgin Media broadband technician who can suggest things that have not already been published?

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carl_pearce
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Message 2 of 9
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Re: Broadband at snail's pace

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

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chubbyman1628
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Re: Broadband at snail's pace

Here are the Downstream, Upstream and Network Log, as of this afternoon.

Downstream:

chubbyman1628_0-1599152573569.png

 

Upstream:

chubbyman1628_1-1599152819872.png

 

 

Network log - 2 parts:

chubbyman1628_2-1599153018841.png

 

chubbyman1628_3-1599153033687.png

 

 

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Trollserv2
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Re: Broadband at snail's pace

I'm surprised you're getting 1Mb with those downstream numbers!

Power levels should be between -6 and +10, and the signal to noise (RxMER) should be >33, not the mid 20s yours are.

Time for an engineer!

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chubbyman1628
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Re: Broadband at snail's pace

Thank you very much.  With these numbers you quoted, could the cable (from the street to the house) be an issue?  An engineer visited about 2 years ago and recommended that the cable be replaced.  However, as it meant moving a lot of furniture the cable did not get replaced.

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John_GS
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Message 6 of 9
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Re: Broadband at snail's pace

Hi chubbyman1628

 

Thanks for posting and welcome to the community. My apologies for the broadband issues. It does indeed need an engineer visit. I'll PM you now so I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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chubbyman1628
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Re: Broadband at snail's pace

How soon can an engineer visit?

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jbrennand
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Re: Broadband at snail's pace

Did you not respond to John's Private Message ?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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chubbyman1628
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Re: Broadband at snail's pace

Just found it

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