Virgin Media Community

[chubbyman1628]

I subscribed initially to 70 Mbps broadband with Virgin Media and about 18 months to 2 years ago it was upgraded to 100 Mbps.  For the last 2 years, I have not been getting even 50 Mbps (ie half the maximum speed I paid for) and since the outbreak in March, even lower speeds, like 10 - 20 Mbps if I'm luck.  And over the last few days, I have been getting under 1 Mbps!  So I have paid for 100 Mbps and I have not been getting even 1% of the advertised maximum speed.

I have followed the instructions about resetting the Super Hub 2ac, placing the hub at a height, although it is not Wifi I am having issues with.  I connect my computer to the Super Hub 2ac with a LAN cable.  I am sick and tired up having to experience buffering at every 2 seconds when watching a YouTube video.  And I just want to go somewhere else.

Are there any Virgin Media broadband technician who can suggest things that have not already been published?

[carl_pearce]

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

[carl_pearce]

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can have a look for any oddities in the stats.

[chubbyman1628]

Here are the Downstream, Upstream and Network Log, as of this afternoon.

Downstream:

Upstream:

Network log - 2 parts:

[Trollserv2 · Accepted solution]

I'm surprised you're getting 1Mb with those downstream numbers!

Power levels should be between -6 and +10, and the signal to noise (RxMER) should be >33, not the mid 20s yours are.

Time for an engineer!

[chubbyman1628]

Thank you very much.  With these numbers you quoted, could the cable (from the street to the house) be an issue?  An engineer visited about 2 years ago and recommended that the cable be replaced.  However, as it meant moving a lot of furniture the cable did not get replaced.

[John_GS]

Hi chubbyman1628

Thanks for posting and welcome to the community. My apologies for the broadband issues. It does indeed need an engineer visit. I'll PM you now so I can assist further.

Kind regards,

[chubbyman1628]

How soon can an engineer visit?

[jbrennand]

Did you not respond to John's Private Message ?

[chubbyman1628]

Just found it