No service all day. Usual rubbish statement from Virgin “An engineer is on his way” unchanged for 10 hours. No updates provided despite registering for them.
solve date / time now pushed back to tomorrow. Tried the chat (didn’t fancy hanging on the phone for 20 mins), went through the bot to a person in the Indian call Center who, after reading script #3 promised to put me through to the fault team who could confirm what the issue was and how to resolve it.
was put through to a chat bot for the fault team that just referred me to the service status page and automatically closed the chat window.
quite how Virgin expect to retain customers with their awful lack of information, poor customer service and too frequent outages at a time when so many of us work from home is quite beyond me.
looking at more reliable and less expensive alternatives.
