Broadband Upload Speed is very Low & Intermittent

[StarrTerry54]

I have been having a lot of issues with my Broadband connection
My upload speed seems to be very low & intermittent.

I have tested my Internet Speed countless times & I seem to get very low or non-existent reading on my Upload speed

I have tried comparing it with a few other computers & each time it keeps getting worse every time.

I have been on the Virgin Media Website & and although it keeps reporting "No Known Issues at this time" I am still getting poor-quality Broadband signals.

However, I logged into my Broadband Modem Router & on the Advanced Settings/Tools/Router Status

Then clicking on the Upstream Tab & reading the Upstream Bonded Channels Table I got the following results...

Could someone look into this for me, please

Regards

Terry

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600102	40.5	5120	16 qam	3
2	43100031	40.5	5120	16 qam	2
3	49600000	40.8	5120	32 qam	1
4	23600000	39.3	5120	32 qam	9
5	30100000	40.5	5120	64 qam	4

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	28	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	1	0

[Adduxi · Accepted solution]

There is a fault.  All your Upstream channels should be 64 QAM. Usually this is noise on the line which causes the QAM to drop.  A VM technician will need to fix this.  If you wait here a day or two a VM Mod will pick this up and organise.

[Matthew_ML]

Hey StarrTerry54, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

As its been mentioned we will need to take a look at this, so please look out for my PM. Cheers