Menu
Reply
JB2644
  • 10
  • 0
  • 1
Tuning in
404 Views
Message 1 of 5
Flag for a moderator

Broadband Upgrade

Yesterday I applied online to upgrade my broadband speed from 200 to m350. However, when I logged into my account it stated that  my upgrade to 200 was complete. I'm still on 200Mbs.

0 Kudos
Reply
MatthewS1993
  • 69
  • 11
  • 21
Dialled in
313 Views
Message 2 of 5
Flag for a moderator

Re: Broadband Upgrade

Give them a call on 150 to process this

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!



I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
0 Kudos
Reply
John_GS
  • 14.4K
  • 737
  • 1.34K
Forum Team
Forum Team
276 Views
Message 3 of 5
Flag for a moderator

Re: Broadband Upgrade

Hi JB2644

Thanks for posting. Sorry about the confusion over the upgrade. Upon checking, this should now be sorted. Let me know if you need further assistance.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
JB2644
  • 10
  • 0
  • 1
Tuning in
252 Views
Message 4 of 5
Flag for a moderator

Re: Broadband Upgrade

All working fine now. Thankyou for your help.

0 Kudos
Reply
Chris_W1
  • 5.77K
  • 249
  • 371
Forum Team
Forum Team
219 Views
Message 5 of 5
Flag for a moderator

Re: Broadband Upgrade

Hi JB2644, thanks for the reply and welcome back to the forums. I am glad to hear that things have been resolved and please let us know if you need any further assistance - Chris 

0 Kudos
Reply