Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

[mu123]

Hi,

Recently upgraded to the 200mb broadband speed package but for what I am paying for, I am not even getting close to this.I get slow connections via Ethernet and slow connections with my Wi-Fi. I have restarted the router which has made no difference for me too. Can this be looked into please?

Downstream bonded channels

Downstream bonded channels	Channel Frequency (Hz)	-Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	259000000	-2	40	256 qam	16
2	251000000	-2	40	256 qam	15
3	267000000	-1.5	40	256 qam	17
4	275000000	-1.5	40	256 qam	18
5	283000000	-1.5	40	256 qam	19
6	291000000	-1.5	40	256 qam	20
7	299000000	-1.5	40	256 qam	21
8	307000000	-2	40	256 qam	22
9	315000000	-2.2	40	256 qam	23
10	323000000	-2	40	256 qam	24
11	331000000	-1.7	40	256 qam	25
12	339000000	-2	38	256 qam	26
13	347000000	-2.7	40	256 qam	27
14	355000000	-2.2	38	256 qam	28
15	363000000	-2	40	256 qam	29
16	371000000	-2	40	256 qam	30
17	379000000	-1.7	40	256 qam	31
18	387000000	-1.5	40	256 qam	32
19	395000000	-1.5	40	256 qam	33
20	403000000	-1.2	40	256 qam	34
21	411000000	-1	40	256 qam	35
22	419000000	-0.9	40	256 qam	36
23	427000000	-0.5	40	256 qam	37
24	435000000	-0.7	40	256 qam	38

Downstream bonded channels

Channel	Locked Status	-RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	291	0
2	Locked	40.9	278	0
3	Locked	40.3	293	0
4	Locked	40.3	332	12
5	Locked	40.3	278	58
6	Locked	40.3	319	5
7	Locked	40.3	332	0
8	Locked	40.3	337	44
9	Locked	40.3	334	34
10	Locked	40.3	344	14
11	Locked	40.3	319	30
12	Locked	38.9	408	26
13	Locked	40.3	332	11
14	Locked	38.9	334	21
15	Locked	40.3	379	27
16	Locked	40.3	317	42
17	Locked	40.3	348	13
18	Locked	40.3	317	101
19	Locked	40.9	366	20
20	Locked	40.9	352	25
21	Locked	40.9	365	27
22	Locked	40.3	347	25
23	Locked	40.3	364	0
24	Locked	40.3	370	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700000	44.5	5120	64 qam	2
2	46200088	44.5	5120	64 qam	3
3	60300000	44.3	5120	64 qam	1
4	39400000	44.5	5120	64 qam	4

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[mu123]

Network Log

Time	Priority	Description
03/10/2021 22:13:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 07:00:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 05:47:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 15:22:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 22:07:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 15:30:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 23:31:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 13:57:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 17:24:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 17:24:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 15:34:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 01:57:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 18:48:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 15:06:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 11:18:2	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 13:57:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 17:23:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 16:01:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 09:00:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 20:54:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Zach_R]

Hi @mu123,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're having some connection issues lately. Using the details you provided to sign up to the forums and create your account, I've checked the line and I can't see anything being picked up there to suggest these connection issues. Are they ongoing for you today?

If they are, would you be able to create and share with us a link to a live BQM, please? This will allow us to take a closer look at your connection for you.

Thanks,
 

[legacy1]

Boot PC in safe mode with networking (F8 on boot) put hub in modem mode and do a speed test with the Edge browser or the app by speed test by Ookla

[mu123]

---

@Zach_R wrote:

Hi @mu123,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're having some connection issues lately. Using the details you provided to sign up to the forums and create your account, I've checked the line and I can't see anything being picked up there to suggest these connection issues. Are they ongoing for you today?

If they are, would you be able to create and share with us a link to a live BQM, please? This will allow us to take a closer look at your connection for you.

Thanks,
 

---

Hi @Zach_R,

Yes, yesterday and today I am still facing the same slow speeds across Wi-Fi and Wired. Here is a link to my BQM as requested. Thanks.

[mu123]

---

@legacy1 wrote:

Boot PC in safe mode with networking (F8 on boot) put hub in modem mode and do a speed test with the Edge browser or the app by speed test by Ookla

---

I couldn't get this to work on PC due to my current setup but the speed shows this for me on two different systems:
https://www.speedtest.net/my-result/a/7786253480
https://www.speedtest.net/result/12146368778

[Hayley_S]

Hello @mu123,

Thank you for sharing the BMQ chart, the chart is showing as healthy compared to what we would expect to see. 

Are both of these speed tests on your Wi-Fi only? Can you do one on your wired connection please? 

Many thanks,