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mu123
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Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

Hi,

Recently upgraded to the 200mb broadband speed package but for what I am paying for, I am not even getting close to this.I get slow connections via Ethernet and slow connections with my Wi-Fi. I have restarted the router which has made no difference for me too. Can this be looked into please?

Downstream bonded channels

Downstream bonded channelsChannel Frequency (Hz)-Power (dBmV)SNR (dB)ModulationChannel ID
1259000000-240256 qam16
2251000000-240256 qam15
3267000000-1.540256 qam17
4275000000-1.540256 qam18
5283000000-1.540256 qam19
6291000000-1.540256 qam20
7299000000-1.540256 qam21
8307000000-240256 qam22
9315000000-2.240256 qam23
10323000000-240256 qam24
11331000000-1.740256 qam25
12339000000-238256 qam26
13347000000-2.740256 qam27
14355000000-2.238256 qam28
15363000000-240256 qam29
16371000000-240256 qam30
17379000000-1.740256 qam31
18387000000-1.540256 qam32
19395000000-1.540256 qam33
20403000000-1.240256 qam34
21411000000-140256 qam35
22419000000-0.940256 qam36
23427000000-0.540256 qam37
24435000000-0.740256 qam38

 

Downstream bonded channels

ChannelLocked Status-RxMER (dB)Pre RS ErrorsPost RS Errors
1Locked40.32910
2Locked40.92780
3Locked40.32930
4Locked40.333212
5Locked40.327858
6Locked40.33195
7Locked40.33320
8Locked40.333744
9Locked40.333434
10Locked40.334414
11Locked40.331930
12Locked38.940826
13Locked40.333211
14Locked38.933421
15Locked40.337927
16Locked40.331742
17Locked40.334813
18Locked40.3317101
19Locked40.936620
20Locked40.935225
21Locked40.936527
22Locked40.334725
23Locked40.33640
24Locked40.33700

 

Upstream bonded channels

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
15370000044.5512064 qam2
24620008844.5512064 qam3
36030000044.3512064 qam1
43940000044.5512064 qam4

 

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

mu123
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

Network Log

TimePriorityDescription
03/10/2021 22:13:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 07:00:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2021 05:47:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2021 15:22:56ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2021 22:07:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2021 15:30:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 23:31:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 13:57:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 17:24:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 17:24:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 15:34:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2021 01:57:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2021 18:48:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 15:06:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 11:18:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 13:57:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 17:23:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 16:01:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 09:00:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 20:54:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Zach_R
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

Hi @mu123,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're having some connection issues lately. Using the details you provided to sign up to the forums and create your account, I've checked the line and I can't see anything being picked up there to suggest these connection issues. Are they ongoing for you today?

If they are, would you be able to create and share with us a link to a live BQM, please? This will allow us to take a closer look at your connection for you.

Thanks,
 



Zach - Forum Team


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legacy1
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

Boot PC in safe mode with networking (F8 on boot) put hub in modem mode and do a speed test with the Edge browser or the app by speed test by Ookla

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mu123
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)


@Zach_R wrote:

Hi @mu123,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're having some connection issues lately. Using the details you provided to sign up to the forums and create your account, I've checked the line and I can't see anything being picked up there to suggest these connection issues. Are they ongoing for you today?

If they are, would you be able to create and share with us a link to a live BQM, please? This will allow us to take a closer look at your connection for you.

Thanks,
 


Hi @Zach_R,

Yes, yesterday and today I am still facing the same slow speeds across Wi-Fi and Wired. Here is a link to my BQM as requested. Thanks.

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mu123
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)


@legacy1 wrote:

Boot PC in safe mode with networking (F8 on boot) put hub in modem mode and do a speed test with the Edge browser or the app by speed test by Ookla


I couldn't get this to work on PC due to my current setup but the speed shows this for me on two different systems:
https://www.speedtest.net/my-result/a/7786253480
https://www.speedtest.net/result/12146368778

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Hayley_S
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Re: Broadband Status 'OK' but slow speeds (Wi-Fi and Wired)

Hello @mu123,

 

Thank you for sharing the BMQ chart, the chart is showing as healthy compared to what we would expect to see. 

Are both of these speed tests on your Wi-Fi only? Can you do one on your wired connection please? 

 

Many thanks,

Hayley
Forum Team



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