I have been having slow broadband now for 12 days. I reported it and after 1week received a text telling me it was fixed this lasted 2 days and it dropped back down again I am paying for 600mhz and only getting between 20&45 webchat and customer service have been useless when I have been able to get through. Can anyone help
As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
The tech came on Friday and sorted the broadband speed out. He had to redo the cable outside my house. I am now waiting for someone to come and bury the cables back in the ground. He said he would let me know later on Friday when they would come to do this but I have not heard yet