I have complained now a number of time in relation to my very poor broadband speed. I have not recieved any response. I completed a speed test again today using your suggested provider these are the readings - I am on the M200 Contract.
Ping 27 ms
Download 12.35 mbps
Upload - 20.83 mbps
I think it is quite obvious which is worryingly low. This has been the speeds since installation in June. I would very much appreciate some help. I have moved the PC into the front room and plug it in with cable and still didn't get the promised minimum speed. I have also followed suggested points to ensuring better wifi and still no improvement.
I believe the page is Ookla that Virgin Speed test sends you to. I have also taken the PC downstairs and plugged it into the Hub 3 with ethernet got download of 75 mbps. Also It is just a broadband package. The TV is plugged in directly to the hub and that still takes time to load on Netflix or Amazon Prime.
For a wired connection, speeds below 100Mbps per second as you describe are often the result of a hardware limitation. Some PC's have network cards that are limited to 100Mbs, or faulty drivers that can limit speed or are not configured correctly, or it could be the Ethernet cable that is limited to 100Mbs by design or is damaged.
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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