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Stuie68
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Broadband Speed

Paying for m100 only been getting between 4mbps - 30mbps this has been since lockdown. My boys keep complaining there Xbox’s keep lagging and have been reported and thrown out or banned from game because of this. Also watch films now is horrendous can’t watch a film now without lagging. To try to help situation we switch off all unnecessary WiFi but still to no avail.

Grudge paying for something and not getting it.

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gary_dexter
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Alessandro Volta
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Re: Broadband Speed

What speeds do you get wired direct to the hub?


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Stuie68
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Re: Broadband Speed

Hi
I get full 107.78 mbps and upload 10.08 mbps
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gary_dexter
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Re: Broadband Speed

So just slow WiFi?


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Stuie68
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Re: Broadband Speed

Yes
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Emily_G
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Re: Broadband Speed

Thank you for the post Stuie68.

 

If this is a WiFi issue we'd recommend ensuring your Hub is out in the open and away from other electrical devices if possible, we also have our WiFi help page here as well as our forum WiFi page

 

Thank you, Emily.

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Stuie68
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Re: Broadband Speed

Yeh already done this. Speed came up. But it still fluctuates everyday has been since lockdown. I’ve also went into router and changed settings priorities to both Xbox’s and on 5g.

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Emily_G
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Re: Broadband Speed

Through WiFi speed can fluctuate as it is sent through the air rather than a secured wire, WiFi signal can be affected by things such as electrical signals in the home and thickness of walls. This is why we always recommend a wired connection when streaming things such as games online as this has a more secure connection. 

 

Thanks, Emily.

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