Not calling people confrontational and useless is a good start 🙂
What are the issues?
Can you post some logs from the hub?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
If you want to contact them - a VM tech ought to pick this up on here soon - or call in as below. If you want technical help on this help forum - you will need to post up more specific detail - like what Hub is it, is it disconnecting, how are you testing speeds - wifi or wired, what on/how, etc.
----- Call in -- 08.00 sharp is the best time. People are still reporting getting through ok. Go to “Retentions” on 150 or 0345 454 1111 - options 1-1-4-4- "Thinking of leaving" when you have the best chance of getting through to the only still open (UK) call centre.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.