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Digitalman64
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Broadband Speed seems throttled!

Hi All,  been with VM for a very long time, so I know when connection seems off.

Im on the 100mb package and usually get around 110 download speeds, it can vary slightly, and sometimes crawl along at 3mbs, but a re boot of the router or trying again the following day, its always back to normal.

 Well for the last couple of weeks my speed seems to be set a just under half what it should be.

I have tried several devices over WIFI, and my main PC which is hard wired over a cat6 cable are all showing around 46.5 download speed.

I have re booted the router several times but the speed is consistent at about  46.5 no mater what I try.

Ive not phoned the helpline yet, and thought id ask here first to see if anyone had any ideas as to what I might try before I do ?

So thanks in advance if you do have any!

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lotharmat
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Re: Broadband Speed seems throttled!

Is that wifi or ethernet?

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Travis_M
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Re: Broadband Speed seems throttled!

Hi @Digitalman64

 

Thanks for posting on our community forum!

 

I'm going to private message you now to look further into this, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



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