I have TV, Lineline and Broardband M350. Last Friday 26/11/2021 the Broardband just crashed. I checked the area service status and there was an issue. The Broardband band is now back the same day. BUT limping along at a very reduced speed. Used all the virgin suggestions and apps to check the router and house black spots all passed. I can only conclude the issue is external from the Virgin network. Who can check this. I cannot find a number to talk to someone to investigate? I still have an issue and because both myself and my wife work from home have a slow Broadband connection is not acceptable. We may need to look away from Virgin for a more reliable speed.
<snip> I still have an issue and because both myself and my wife work from home have a slow Broadband connection is not acceptable. We may need to look away from Virgin for a more reliable speed.
VM do not have any SLA's on residential contracts. If work is important I would suggest you get a backup, perhaps a 4G router? Also VM do not guarantee wifi speeds, but will provide wifi extender Pods, to either rent or free depending on your Contract.
However, can you post your power levels, Pre and PostRS errors and Network log from your Hub? Just copy and paste the information here.
Thank you for reaching out to us in our community and welcome, sorry to see you aren't getting your expected speeds, I have had a look our end and cannot see any issues, it does look like you may have a WIFI issue, can you try running our Connect App, with this you can diagnose and fix most WIFI issues?