My broadband speed is extremely slow. Speed tests show I'm getting 0.31mb/s download speed, at a time when it was working comparatively well.
I'm using a Super Hub 2, and I saw another post to use router diagnostics, but I can't find the tab to do so.
The account is in my partner's name, and it's difficult to approach her right now as she has decided she's not talking to anyone, including me.
According to my router's status page, we've downloaded 56GB in the last 14 days, and it's possible that we have been throttled. However, information I have suggests that throttling is not as serious as a reduction to 0.3mb/s. Or, is that wrong?
We have a home media package, and I *think* our broadband is officially unlimited. Though, I don't know for sure.
Does anyone have any advice as to how I can address this problem?
Thank you for the replies. I switched the router off for 30 seconds, and also checked the coaxial connections. Now I get 15mb/s. I.e. fixed.
After reading a lot of articles about the internet being flooded due to self-isolation, I just assumed it was that. However, 'have you turned it off and turned it on again' appears to have fixed it. Does anyone believe me if I say that I have a Doctor of Engineering degree in computer science? 😞
Also, now that I've fixed the internet it appears that my partner is talking to me again.