New Hub 3.0 arrived and no difference, very poor, slow and intermittent connection Speetest.net download still varying between 0.00 and 35.00, typical result below and logs as requested
From browser -
speedtest.net Ping 66ms Download 4.52 Mbps Upload 2.20 Mbps tracert virginmedia.com Tracing route to virginmedia.com [220.127.116.11]over a maximum of 30 hops: 1 166 ms 3 ms 4 ms 192.168.0.1 2 * * * Request timed out. 3 14 ms 12 ms 11 ms uddi-core-2a-xe-823-0.network.virginmedia.net [18.104.22.168] 4 * * * Request timed out. 5 24 ms 25 ms 29 ms know-dclcore-1a-port-channel1.network.virginmedia.net [22.214.171.124] 6 21 ms 20 ms 21 ms www.virginmedia.com [126.96.36.199]
From Hub - Trace Statistics : traceroute to virginmedia.com (188.8.131.52), 30 hops max, 38 byte packets 1 * * * 2 uddi-core-2a-xe-823-0.network.virginmedia.net (184.108.40.206) 10.000 ms 20.000 ms 10.000 ms 3 * * * 4 know-dclcore-1a-port-channel1.network.virginmedia.net (220.127.116.11) 20.000 ms 20.000 ms 20.000 ms 5 * * * 6 * * * 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * (and continues all the way to number 30)
tracert 192.168.0.1 Tracing route to 192.168.0.1 over a maximum of 30 hops 1 8 ms 5 ms 4 ms 192.168.0.1 Trace complete.
tracert bbc.co.uk Tracing route to bbc.co.uk [18.104.22.168] over a maximum of 30 hops: 1 116 ms General failure. Trace complete.
tracert facebook.com Tracing route to facebook.com [22.214.171.124]over a maximum of 30 hops: 1 38 ms 5 ms 4 ms 192.168.0.1 2 * * * Request timed out. 3 13 ms 14 ms 12 ms uddi-core-2a-xe-823-0.network.virginmedia.net [126.96.36.199] 4 * * * Request timed out. 5 33 ms 33 ms 19 ms tcl3-ic-1-ae0-0.network.virginmedia.net [188.8.131.52] 6 24 ms 41 ms 22 ms m494-mp2.cvx3-a.ltn.dial.ntli.net [184.108.40.206] 7 44 ms 35 ms 86 ms po161.asw01.lhr3.tfbnw.net [220.127.116.11] 8 23 ms 24 ms 30 ms po556.psw01.lhr6.tfbnw.net [18.104.22.168] 9 22 ms 32 ms 25 ms 22.214.171.124 10 30 ms 77 ms 20 ms edge-star-mini-shv-01-lht6.facebook.com [126.96.36.199] Trace complete.
tracert sky.com Tracing route to sky.com [188.8.131.52]over a maximum of 30 hops: 1 36 ms 4 ms 3 ms 192.168.0.1 2 * * * Request timed out. 3 21 ms 10 ms 13 ms uddi-core-2a-xe-823-0.network.virginmedia.net [184.108.40.206] 4 * * * Request timed out. 5 * * * Request timed out. 6 24 ms 24 ms 24 ms telw-ic-2-ae5-0.network.virginmedia.net [220.127.116.11] 7 69 ms 34 ms 25 ms m478-mp2.cvx3-a.ltn.dial.ntli.net [18.104.22.168] 8 39 ms 36 ms 34 ms 02780903.bb.sky.com [22.214.171.124] 9 34 ms 34 ms 39 ms 027ff13f.bb.sky.com [126.96.36.199] 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out.
Brilliant, ta. Never heard of Acrylic before, just checked it out. Looks good. If you've already used this to make sure you're on a clear channel then we've at least ruled that out.
The trouble with wifi scanners is that they can only see wifi channels in use. The 2.4ghz frequency unfortunately is full of all kinds of other noise as it was pretty unregulated, which you might already know about.
The easiest solution here would be to move to a 5ghz channel but unfortunately that needs the laptops to have a 5ghz capable wifi adapter which they don't all have. If you want to share the make and model of the laptops I can check if they're able to use 5ghz.
If 5ghz isn't an option we can look at what's going on on the 2.4ghz range and see if we can figure out what could be causing it. One thing, when you scan the other networks around you is there any on channels 10 or 12, as unfortunately the channels overlap slightly? Ideally we'd need one with no-one on either side of it.
If you don't have Acrylic handy and you're using Windows, a very quick way to get info about surrounding wifi is to open a command prompt (press Windows button on keyboard then type 'cmd' without quotes) then type in: netsh wlan show networks mode = bssid
then press enter. You can just copy and paste it from above. It will tell you how many networks are in your area and what channel they're all on.
Let me know how you get on. Hopefully the laptops will be able to use 5ghz. If so I'm confident we could have this sorted this evening.
Laptops One and Two Toshiba C55-C-1M9 Result from netsh wlan show drivers Radio types supported : 802.11n 802.11g 802.11b So sadly 2.4GHz only, do not support 5.0GHz, but I already knew that However, my Panasonic TV supports 5.0GHz, so it is the only device connected
As you can see I have forced Channel 11 on the Hub and there is no overlap, hence why I chose it SSID is Space Bear
** Attempted to upload JPG image, but all I ended up with was a generic triangle **
netsh wlan show networks mode = bssid
Interface name : WiFi There are 7 networks currently visible.
SSID 1 : Space Bear Network type : Infrastructure Authentication : WPA2-Personal Encryption : CCMP
The picture will eventually upload. I imagine the delay is there to make sure we don't post anything too saucy 🙂
Good work with the tests. Pity about the laptops.
I'm struggling to think what it could be. The trouble is it sounds like you know what you're doing with troubleshooting wifi problems, and you've said nothing changed when this began, but then those lag spikes on your first hops are almost definitely due to some sort of interference. It is possible to have some external interference, but then that would affect your neighbours as well and the only equipment that could produce it would be something industrial that you'd notice.
The most common issue I used to encounter was wireless phone base units. I don't suppose there's one of those near the router is there?
The only other thing I can think of just now would be, could you run this in command prompt please? ping -t 192.168.0.1
Let it run for about 30 seconds and then paste the results in here. This is just to try and see if there's a pattern to it.
EDIT: Sorry, also the channel numbers are missing from the netsh command. Can you run it again and just make a note of the channel numbers please?
Tested my Panasonic TV with this replacement Hub 3 The Netflix App is still stalled, which confirms the broadband speed is insufficient for the 4K account (as it did this in October 2019 and was eventually traced to this issue) When I login to my Netflix account and set to HD the App loads, but as soon as I select anything in 4K the App stalls