Virgin Media Community

[seftonautos]

I signed up for M100 which showed speeds of 104mbs upon initial installation.
Averaging around 40mbs every day since in modem mode using wired connection.
Carried out numerous hub resets, disconnected all equipment except laptop carrying out speed check but not getting anywhere near the guaranteed minimum speeds.
Called VM today and requested cancellation, they are looking at upgrading my package to 200 or 350 (with discount) but I'm not sure whether I should bother, based on other posts in this community.

Any help, guidance or advice appreciated.

Thanks

[JitteryPinger · Accepted solution]

Your right to ask, no don't accept an upgrade, this will not improve the service one bit.

The issues your facing are most likely congestion related, I recommend another provider.

[seftonautos]

Thank you for your quick response 👍

[seftonautos]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	7	38	256 qam	29
2	267000000	6	38	256 qam	17
3	275000000	6	38	256 qam	18
4	283000000	5.9	38	256 qam	19
5	291000000	6	38	256 qam	20
6	299000000	6	38	256 qam	21
7	307000000	6.3	40	256 qam	22
8	315000000	6.9	40	256 qam	23
9	323000000	7.3	38	256 qam	24
10	331000000	7.1	40	256 qam	25
11	339000000	7.3	40	256 qam	26
12	347000000	7	40	256 qam	27
13	355000000	7	38	256 qam	28
14	371000000	7.3	38	256 qam	30
15	379000000	7.1	38	256 qam	31
16	387000000	6.6	38	256 qam	32
17	395000000	6.6	38	256 qam	33
18	403000000	6.3	38	256 qam	34
19	411000000	6.5	38	256 qam	35
20	419000000	6.1	40	256 qam	36
21	427000000	6	38	256 qam	37
22	435000000	5.6	38	256 qam	38
23	443000000	5.3	40	256 qam	39
24	451000000	5.9	38	256 qam	40

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	10	0
2	Locked	38.9	8	0
3	Locked	38.9	10	0
4	Locked	38.9	14	0
5	Locked	38.9	19	0
6	Locked	38.6	21	0
7	Locked	40.3	11	0
8	Locked	40.3	19	0
9	Locked	38.9	13	0
10	Locked	40.3	10	0
11	Locked	40.3	7	0
12	Locked	40.3	18	0
13	Locked	38.9	12	0
14	Locked	38.9	9	0
15	Locked	38.9	12	0
16	Locked	38.9	12	0
17	Locked	38.9	28	0
18	Locked	38.9	27	0
19	Locked	38.9	8	0
20	Locked	40.3	13	0
21	Locked	38.9	13	13
22	Locked	38.9	42	0
23	Locked	40.3	19	0
24	Locked	38.9	6	0

[seftonautos]

pstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199979	42.3	5120	64 qam	3
2	39400024	42.3	5120	64 qam	4
3	53699957	42.3	5120	64 qam	2
4	60299983	42.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[seftonautos]

Network Log

Time Priority Description

18/02/2021 23:15:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 10:06:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 10:06:38	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 22:24:5	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:25:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 21:00:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 21:00:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 21:00:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 21:00:45	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 20:33:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 20:33:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 20:33:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 20:33:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:51:38	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 12:51:38	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:53:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:53:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 11:25:56	notice	SW download Successful - Via Config file
17/02/2021 11:22:38	notice	SW Download INIT - Via Config file
17/02/2021 11:22:28	Error	Disruption during SW download - Power Failure

[sayekm]

You spending extra money for upgrade is not the way.

You should argue for a free upgrade to M200 so you may endup with 100Mbs.. what you are paying for. 

Just curious how much extra did they want to upgrade to M200 & M350.. its normally £6 extra for each jump for most people.

[JitteryPinger]

Those connection stats are perfect, your issues are certainly on the Virgin network side .

[seftonautos]

They haven't confirmed the discount amount due to a system problem but were due to call me back this week to make the offer.
However, Ive called today and just cancelled as I've no confidence in the service.
Thanks for the advice

[JitteryPinger]

---

@seftonautos wrote:

 Ive called today and just cancelled as I've no confidence in the service.
Thanks for the advice

---

Probably for the best to be honest.