Virgin Media Community

[AudioDetective]

Hi,

I seem to have an issue with my broadband fluctuating speeds and dropouts over wifi

Regards

Gerry

[jbrennand]

Dont leave your i.p address visible in the posts - the image should be rejected.

Also VM and users here like to look at BQM's - set one up as below. But first, can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?
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If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Akua_A]

Hi @AudioDetective,

Welcome back to our community forums and sorry to hear about your broadband issues.

We can understand this is not ideal and we want to best help.

I have had a look at our systems and everything hub-wise appears to be functioning correctly. Are you able to answer the questions posed by @jbrennand so we can better understand what is going on and help? Are you also able to create a BQM so we can better analyse this for you?

Thanks,

[AudioDetective]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/42a9ad130402f7f81206b6907b5f7360a9f176fd"><img alt="My Broadband Ping - Test 2/04/2022" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/42a9ad130402f7f81206b6907b5f7360a9f176fd.png" /></a>

 

[jbrennand]

BQM looks ok.

You haven't said.. are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

A clean BQM suggests wifi only.

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[Travis_M]

Hi @AudioDetective

Thanks for posting on our community forum!

Sorry to hear about your issue, can you provide us with an update on your connection since? Are you also able to answer the above from the very helpful jbrennand so we can investigate further

Regards