Are there any issues listed if you call 0800 561 0061?
If not - call 0345 454 1111 (or 150 from a VM phone) and report it as a broadband fault:
It'll ask you to reboot the hub (if you already have done - don't) You will then be cut off Wait a couple of minutes Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person! - They will hopefully be able to see what a mess the connection is and schedule a tech visit to rectify it!
Thanks for your post and apologies to hear that you are having an issue with your broadband dropping out.
Taking a look at things at this end, there appears to be a pro longed signal level issue. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there.
If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link.