Currently being billed for the 350mb service, currently having dl speeds of nothing above 9mbs... Been trying live chat now for 4 days solid, never anyone getting back to me, unable to get through on the phone either..
You didnt say but... If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "to" the Hub are guaranteed. So, you need to do it directly.... that's on an ethernet cable (Cat5e/6) connected to a Gb enabled computer/laptop, with up to date drivers with the Hub in modem mode. Test at speedtest.net to your nearest VM server - try 2 different browsers. If speeds are still low – boot the device into safe+networking mode and try again. Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.