Menu
Reply
Highlighted
  • 32
  • 0
  • 0
Joining in
222 Views
Message 1 of 4
Flag for a moderator

Broadband DOWN in Cambridge CB4

Broadband had been down since around 6 pm in CB4 of Cambridge. 

Are you aware and if so is there an ETA on it being fixed please?  

0 Kudos
Reply
Highlighted
  • 6.49K
  • 485
  • 856
Hero
209 Views
Message 2 of 4
Flag for a moderator

Re: Broadband DOWN in Cambridge CB4

Have you checked the 'Check Service Status' at the top of the page?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 32
  • 0
  • 0
Joining in
187 Views
Message 3 of 4
Flag for a moderator

Re: Broadband DOWN in Cambridge CB4

Service was restored at 2am looking at my broadband quality monitor graph.

Service status page was showing as no issues last night.

I did the self tests and it promoted me to book an engineer visit, which I did.

That's not necessary now, so if one of the customer care team could cancel that please?

A huge thank you to whoever fixed it. We're self-isolating as a family and broadband is more important than ever.

0 Kudos
Reply
Highlighted
  • 6.49K
  • 485
  • 856
Hero
184 Views
Message 4 of 4
Flag for a moderator

Re: Broadband DOWN in Cambridge CB4

You should get a text message about the Tech visit asking if you still need it.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020