I am not getting coverage in a flat. When I ran the virgin app to test internet, it said I needed a booster but I could not order this via the app.
I since phoned up Virgin (put on hold for 45 mins), explained the issue, and was told they could get me two boosters but I would have to pay extra - disgraceful.
I am essentially paying for a service and only receiving 50% of it. Virgin - sort it out and stop taking advantage of customers that pay a lot of money for your services.
Virgin customer rep also told me a virgin manager would call back - this was 6 days ago now, absolutely nothing. I despair - very stressful at a time when I need reliable internet for home working - Virgin hang your heads in shame for the way you treat loyal customers.
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
If VM are suppling 200mb wired to the Hub, that's as far as they will go as that fulfils the contract. They will rent you boosters to help with your wifi at £3 pm, unless you are on the top packages, then they are free. No ISP will guarantee wifi with a single router as they know that is nigh on impossible.
That's just the way, unfortunately. If you need good wifi, you'll need to invest in better equipment, with the knowledge that's it belongs to you and can be used with other ISP's in future.
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