Upgraded to M500 via the oompf bundle and VM still haven't applied the increased parameter settings to reflect the increase in broadband service sold to us. I have called several times to be told allow some time, hard reset superhub-3 etc. The data pulled from the system is still showing the old settings so VM have not applied the increased parameters to allow the faster speeds. Customer service don't seem to understand and no one is available to check the settings applied to our package.
Could someone from VM technical be so kind as to look into this for us and PM me please?
No issues with equipment etc:
Superhub-3 in modem mode (with M350 settings still applied)
Netgear nighthawk R8000 (shows 300Mb/s at source)
Testing speeds via Router direct, hard wire CAT6 in PC and via high speed mobile device
I am not an expert but as the values and settings haven't changed i assume the settings and configuration haven't been arranged and applied by VM.
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.