Sir Richard has nothing to do with VM he sold them yonks a go to the US giant... Liberty Global - they just licence the name.
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What Hub do you have and what are the various Hub lights showing/doing when this happens?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for posting. My apologies for the broadband issue. From checking the system, I can see there was an outage which is now fixed yesterday.
I've also ran a fault diagnostic and it's asked the following;
We need to check the coax cables are securely connected to the Hub 4, to any splitters that are in use and to the wall socket.
Once the cables have been checked, the Hub needs to be rebooted. The Hub can be rebooted by using the button/switch at the back of the Hub or by turning the Hub off from the mains then turning it back on.