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MarkyMark0
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Brighton BB very very slow or drops out

Hi im from Portslade in Brighton

Since about 6 pm today our BB went down to crawling pace , we have 350 bb. I have been online and the service status is telling me all is fine but im not so sure. I have done all the usual , checking wires , rebooting etc but its not helped , im down to 1.28 mbps download and 15 mbps upload interestingly the upload was fine until about an hour ago.

 Ive got the kids fretting about school work they need to get done and ive got work to submit before tomorrow evening so its kind of annoying, I fully understand more serious matters are at the foremost though.

Any help would be greatly appreciated  

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MarkyMark0
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Re: Brighton BB very very slow or drops out

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1322750000-0.431256 qam24
22107500001.526256 qam10
32187500001.528256 qam11
42267500000.526256 qam12
52347500002.227256 qam13
62427500002.427256 qam14
72507500000.528256 qam15
8258750000-228256 qam16
9266750000-2.728256 qam17
10274750000-2.530256 qam18
11282750000-1.929256 qam19
12290750000-530256 qam20
13298750000-5.429256 qam21
14306750000-4.731256 qam22
15314750000-231256 qam23
164027500004.434256 qam25
17410750000637256 qam26
184187500005.936256 qam27
194267500004.936256 qam28
204347500003.737256 qam29
214427500003.236256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked31.64637283243498
2Locked26.1253875238163361
3Locked28787893877697310
4Locked26.4425441626281833
5Locked27.48470295192856741
6Locked27.59030369348831526
7Locked28.26783285320250966
8Locked2811157024026866114
9Locked28.88733673883135852
10Locked30.25163645680794687
11Locked29.912736198324400037
12Locked30.64404326490603879
13Locked29.210415878422675824
14Locked31.66560206413109
15Locked31.4931141222298123
16Locked34.423893691111622
17Locked37.31529013143
18Locked36.61141610913899
19Locked36.322869844343419
20Locked3768584691198
21Locked36.635617512


RCS Partial Service and Lost MDD Timeout warnings every few seconds as well  if that's of any help

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Harvey_H
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Re: Brighton BB very very slow or drops out

Hi,

 

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:


Click Here 

 

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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