Virgin Media Community

[MarkyMark0]

Hi im from Portslade in Brighton

Since about 6 pm today our BB went down to crawling pace , we have 350 bb. I have been online and the service status is telling me all is fine but im not so sure. I have done all the usual , checking wires , rebooting etc but its not helped , im down to 1.28 mbps download and 15 mbps upload interestingly the upload was fine until about an hour ago.

 Ive got the kids fretting about school work they need to get done and ive got work to submit before tomorrow evening so its kind of annoying, I fully understand more serious matters are at the foremost though.

Any help would be greatly appreciated  

[MarkyMark0]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	322750000	-0.4	31	256 qam	24
2	210750000	1.5	26	256 qam	10
3	218750000	1.5	28	256 qam	11
4	226750000	0.5	26	256 qam	12
5	234750000	2.2	27	256 qam	13
6	242750000	2.4	27	256 qam	14
7	250750000	0.5	28	256 qam	15
8	258750000	-2	28	256 qam	16
9	266750000	-2.7	28	256 qam	17
10	274750000	-2.5	30	256 qam	18
11	282750000	-1.9	29	256 qam	19
12	290750000	-5	30	256 qam	20
13	298750000	-5.4	29	256 qam	21
14	306750000	-4.7	31	256 qam	22
15	314750000	-2	31	256 qam	23
16	402750000	4.4	34	256 qam	25
17	410750000	6	37	256 qam	26
18	418750000	5.9	36	256 qam	27
19	426750000	4.9	36	256 qam	28
20	434750000	3.7	37	256 qam	29
21	442750000	3.2	36	256 qam	30

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	31.6	46372832	43498
2	Locked	26.1	2538752	38163361
3	Locked	28	78789387	7697310
4	Locked	26.4	4254416	26281833
5	Locked	27.4	84702951	92856741
6	Locked	27.5	90303693	48831526
7	Locked	28.2	67832853	20250966
8	Locked	28	111570240	26866114
9	Locked	28.8	87336738	83135852
10	Locked	30.2	51636456	80794687
11	Locked	29.9	127361983	24400037
12	Locked	30.6	44043264	90603879
13	Locked	29.2	104158784	22675824
14	Locked	31.6	65602064	13109
15	Locked	31.4	93114122	2298123
16	Locked	34.4	23893691	111622
17	Locked	37.3	1529013	143
18	Locked	36.6	11416109	13899
19	Locked	36.3	22869844	343419
20	Locked	37	6858469	1198
21	Locked	36.6	356175	12

RCS Partial Service and Lost MDD Timeout warnings every few seconds as well  if that's of any help

[Harvey_H]

Hi,

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Private Message just simply click the link below:

Click Here 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such