Menu
Reply
Ben_
  • 13
  • 0
  • 2
Tuning in
313 Views
Message 1 of 2
Flag for a moderator

Brief packet loss

Following an engineer visit last week I'm still experiencing intermittent packet loss both via ethernet and wifi. They replaced the internal coax and changed the connection in the cabinet. Wifi is turned off on the VM Hub as I am using BT WiFi devices.

Live link to BQM https://www.thinkbroadband.com/broadband/monitoring/quality/share/b818e10feb86b8318ccc16947402ad02c2...

This was yesterdays chart - https://www.thinkbroadband.com/broadband/monitoring/quality/share/80a9d394f595224635dd173d9e237b10e5...

I have pings set up to a local device on the LAN and external:

Screenshot 2021-04-15 at 08.53.12.png

Screenshot 2021-04-15 at 08.53.04.png

Screenshot 2021-04-15 at 08.52.55.png

So there is intermittently periods of 2 - 8 consecutive dropped packets to external IPs but nothing internally.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14830000005.537256 qam36
2235000000437256 qam13
3243000000437256 qam14
42510000004.337256 qam15
52590000004.537256 qam16
62670000004.537256 qam17
72750000004.437256 qam18
82830000005.137256 qam19
9291000000638256 qam20
102990000006.337256 qam21
113070000006.137256 qam22
12315000000637256 qam23
133230000006.137256 qam24
14387000000637256 qam25
15395000000637256 qam26
164110000006.137256 qam27
17419000000637256 qam28
184270000005.937256 qam29
194350000005.637256 qam30
204430000005.837256 qam31
214510000005.937256 qam32
224590000005.937256 qam33
234670000005.937256 qam34
244750000005.637256 qam35

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.653239708
2Locked37.62263444794
3Locked37.32429243252
4Locked37.62500942079
5Locked37.63002734121
6Locked37.63194230760
7Locked37.63162031139
8Locked37.33120828486
9Locked38.62757118099
10Locked37.62543718552
11Locked37.62264917715
12Locked37.32272214307
13Locked37.62063516522
14Locked37.61136513242
15Locked37.61001513459
16Locked37.360598765
17Locked37.651789117
18Locked37.6429914921
19Locked37.351979494
20Locked37.3388515044
21Locked37.353689776
22Locked37.3572110032
23Locked37.6413612497
24Locked37.6390212667
  Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940022645.5512064 qam4
25370001644.8512064 qam2
34620004845.3512064 qam3
43260009146512064 qam5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00400
2ATDMA0000
3ATDMA0020
4ATDMA0030

 

Last reboot of the router was 2 days ago.

 

Any suggestions on what else to try welcome!

Thanks,
Ben

0 Kudos
Reply
Katie_WT
  • 4.86K
  • 295
  • 548
Forum Team
Forum Team
225 Views
Message 2 of 2
Flag for a moderator

Re: Brief packet loss

Hi there @Ben_

 

Welcome back to our Community - I was sorry to understand that you've had some issues with your connection recently, even after a technician visit.

 

Can you explain what you mean by using BT WiFi devices? 

 

I have located your account from here to run some diagnostic checks; we can see you rebooted around 36 hours or so ago. Your signal levels are within the parameters we would expect for your package and equipment. There are no errors showing this end and no known area issues. 

 

I see that you are using Hub mode, but at the time of checking it is advising no devices currently connected to the Hub on wired or WiFi. 

 

How's things since your post? Your BQM are showing a couple if minor drops just after 8am this morning but nothing that would cause major concern. 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply