Virgin Media Community

[Helenkelli]

I’m having such awful issues with my broadband. There is a broken lead and I can’t get an engineer out. Help 

my current download speed is running at 2.3 mbps when I pay for 108! 🤬

[lotharmat]

Where is the broken lead?

In the property or outside the property?

I'd post up a picture so VM forum staff can despatch the correct team to rectify!

[John_GS]

Hi Helenkelli

Thanks for posting and welcome to the community. My apologies for the broadband issues. From doing a system check, I can see you've got an engineer visit booked in.

This can be tracked in your online account

Let us know how it goes 🙂

Best