I received an email last week which said the following.
Black Friday has landed and with it, an unmissable offer. Just. For. You.
Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). That’s a 50% saving right there. And with your faster speeds you can do loads more of the stuff you love, loads faster.
It won’t be around forever though. Grab it before midnight on 27th November. You can cancel anytime with just 30 days’ notice.
I decided to accept this offer so did so at the beginning of the week. I received a confirmation email but as yet it’s not been added to my account.
I did go on WhatsApp to ask and after waiting for hours for a reply I was told they couldn’t ‘match’ that price and it would be £11 more. I don’t think they understood what I meant, despite sending screen shots etc.
I just wanted to know when I can expect the upgrade to kick in?
