Black Friday Speed Boost (Existing Customer’s) Still waiting!!

[antthomas32]

 

So I received a email regarding a broadband speed boost for Black Friday, (see image).

I took the offer as it seemed a bargain plus it was just a add on which meant i could cancel it if I didn’t want it plus I didn’t have to have a new contract.

I then received a email later on…

 since then I’ve heard or seen anything regarding the speed boost, my speed is still the same. I spoke to customer service about it and at the time they didn’t know about any Black Friday deals! 

Very bizzare! 

anybody had the same issues? 

[Boyan1985]

Same here, applied for speed boost to 1Gbps for extra £5.32 … they are claiming my order does not exist even though when I spoke to someone on WhatsApp they said they can see the order, so who’s lying 🤥?! I’ll be forwarding all my WhatsApp msgs to Ofcom so they can see that Virgin Media is not honouring the deals they are offering to existing customers

 

[A2GMAN]

Black Friday deal not working. - Virgin Media Community - 5445889 - this was the email i got too. also the offer i got was not the upgrade i was offered. i got up to 350mb instead of 500mb for 9 pound extra. but i have called up so many times this month about the upgrade mix up and the black Friday offer. i just gave up.

[Daniel_Et]

Hi @A2GMAN, thank you for your post. 

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @A2GMAN, 

We're glad the issue is now resolved. 

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel