You’ll need to wait for a mod to post and confirm.
Otherwise just wait and carry on using your now fixed broadband connection.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
This could have been a number of things including SNR or the downstream/upstream latency, without access to the account we'd only be able to go from if there was an area fault which I cannot currently see any.
Are you still experiencing any issues? If so I can pop you over a private message to take a look into the account.