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absolutelyspoto
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Big service degradation right now

Currently seeing huge latency on broadband! I wonder what Virgin changed recently

b833ba577302eed8a1d9bdbca643d58620d229b4-19-05-2020.png

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absolutelyspoto
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Re: Big service degradation right now

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absolutelyspoto
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Re: Big service degradation right now

Looks okay, anyone know what Virgin did to fix this period of intolerable poor service level ? By fix I mean roll back the change that caused the issue oin the first place ?

 

b833ba577302eed8a1d9bdbca643d58620d229b4-19-05-2020 (1).png

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Kippies
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Re: Big service degradation right now

I know this may be beyond the bounds of your reality but maybe, just maybe....

They fixed a problem?

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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absolutelyspoto
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Re: Big service degradation right now

Thanks very insightful person. That is indeed what my previous post said, that this has been fixed. I wonder however what changed in the first place. What was fixed? Any insight to that?

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gary_dexter
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Re: Big service degradation right now

You’ll need to wait for a mod to post and confirm.

Otherwise just wait and carry on using your now fixed broadband connection. 


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Emily_G
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Re: Big service degradation right now

Thank you for your post Absolutelyspoto. 

 

This could have been a number of things including SNR or the downstream/upstream latency, without access to the account we'd only be able to go from if there was an area fault which I cannot currently see any. 

 

Are you still experiencing any issues? If so I can pop you over a private message to take a look into the account.

 

Thank you, Emily.

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