Menu
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
359 Views
Message 1 of 11
Flag for a moderator

Below 40mb on M350 package

jemmo9_0-1610391695480.png

jemmo9_1-1610391715434.png

 

Speed tests consistently below 40mb and have been for months.  Would be happy with these download speeds if they were reflected when downloading games eg Steam, Blizzard, Microsoft but they drop to below 5mb on these occasions.  Cat 5 ethernet connection used for these tests.  Virgin sent me a replacement router about 6 months ago when I rang to complain about the issue but it remains.  Been on hold for over 20 minutes trying to speak to them.  Losing the will........ 

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
347 Views
Message 2 of 11
Flag for a moderator

Re: Below 40mb on M350 package

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
346 Views
Message 3 of 11
Flag for a moderator

Re: Below 40mb on M350 package

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
345 Views
Message 4 of 11
Flag for a moderator

Re: Below 40mb on M350 package

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
335 Views
Message 5 of 11
Flag for a moderator

Re: Below 40mb on M350 package

Latency
21.1 ms

Jitter
4.10 ms

Download
35.9 Mbps

Upload
36.7 Mbps

0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
323 Views
Message 6 of 11
Flag for a moderator

Re: Below 40mb on M350 package

DESKTOP-GOE67TQ

**:**:**:**:**:**

192.168.0.16/24

1000

Ethernet

0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
316 Views
Message 7 of 11
Flag for a moderator

Re: Below 40mb on M350 package

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000-1.438256 qam32
2203000000-2.738256 qam9
3211000000-2.738256 qam10
4219000000-2.738256 qam11
5227000000-338256 qam12
6235000000-3.238256 qam13
7243000000-3.938256 qam14
8251000000-438256 qam15
9259000000-3.538256 qam16
10267000000-338256 qam17
11275000000-2.738256 qam18
12283000000-2.538256 qam19
13291000000-2.438256 qam20
14299000000-2.238256 qam21
15307000000-1.938256 qam22
16315000000-1.738256 qam23
17323000000-1.538256 qam24
18331000000-1.238256 qam25
19371000000-138256 qam26
20379000000-1.438256 qam27
21387000000-1.438256 qam28
22395000000-1.438256 qam29
23403000000-1.438256 qam30
24411000000-1.438256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.990
2Locked38.9180
3Locked38.950
4Locked38.960
5Locked38.960
6Locked38.950
7Locked38.640
8Locked38.960
9Locked38.940
10Locked38.950
11Locked38.650
12Locked38.940
13Locked38.960
14Locked38.960
15Locked38.6160
16Locked38.9160
17Locked38.950
18Locked38.900
19Locked38.900
20Locked38.650
21Locked38.960
22Locked38.660
23Locked38.950
24Locked38.940
0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
314 Views
Message 8 of 11
Flag for a moderator

Re: Below 40mb on M350 package

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000246.5512064 qam1
22579999846.5512064 qam4
33259999845512064 qam3
43940000446.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
313 Views
Message 9 of 11
Flag for a moderator

Re: Below 40mb on M350 package

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
3254k;fg87dsfd;kfoA,.iyew



Primary Downstream Service Flow

SFID4366
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID4365
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
jemmo9
  • 8
  • 0
  • 0
Joining in
312 Views
Message 10 of 11
Flag for a moderator

Re: Below 40mb on M350 package

Network Log

Time Priority Description

11/01/2021 19:16:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 02:12:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 09:27:21noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 09:27:21ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 15:37:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 04:49:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 04:49:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 08:34:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 08:34:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 08:34:46ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 17:00:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 13:04:49noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2020 13:04:49ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 22:14:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 01:04:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2020 01:04:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/12/2020 11:48:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 13:04:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/12/2020 13:04:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2020 13:22:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply