Menu
Reply
Huzaifa
  • 10
  • 0
  • 0
Joining in
276 Views
Message 1 of 2
Flag for a moderator

Below 0.10 UPLOAD Speeds

Can an engineer please be arranged to attend and resolve the matter as it has affected my ability to work from home at times which is significant and causing inconvenience.

For the second consecutive Saturday the upload speeds have been shockingly bad, I had the same issue last Friday-Sunday, it has been fine since but again has been playing up.

The online diagnostic test has advised there is currently an intermittent issue which was the same message last week.

There's a network issue which maybe affecting your broadband service

What does this mean?

  • This issue is caused by interference on the cabling coming into your home.
  • This will cause intermittent speeds and performance may vary.
BQM  

BQM 2 

BQM 3 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
25800068
Locked
Provisioning State
Online

 

Downstream bonded channel

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-1.538256 qam1
2147000000-138256 qam2
3155000000-140256 qam3
4163000000-140256 qam4
5171000000-140256 qam5
6179000000-140256 qam6
7187000000-0.940256 qam7
8195000000-0.940256 qam8
9203000000-1.238256 qam9
10211000000-1.238256 qam10
11219000000-1.238256 qam11
12227000000-1.538256 qam12
13235000000-1.538256 qam13
14243000000-1.738256 qam14
15251000000-1.538256 qam15
16259000000-1.238256 qam16
17267000000-1.238256 qam17
18275000000-1.238256 qam18
19283000000-138256 qam19
20291000000-1.238256 qam20
21299000000-1.438256 qam21
22307000000-1.738256 qam22
23315000000-1.938256 qam23
24323000000-1.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.63260776810783255
2Locked38.95766182818593
3Locked40.32451863380763
4Locked40.32351963647007
5Locked40.32622598317760
6Locked40.32004375188440
7Locked40.32542345327696
8Locked40.32370362632796
9Locked38.91910825460257
10Locked38.6118026085019
11Locked38.9156829898775
12Locked38.62639505181650
13Locked38.92531000162298
14Locked38.993247272588
15Locked38.927798739428
16Locked38.933018739986
17Locked38.988875766076
18Locked38.91228769141788
19Locked38.6112061160705
20Locked38.983370036635
21Locked38.644965422995
22Locked38.623527414524
23Locked38.940155219725
24Locked38.6538135

14759

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580006850512064 qam4
24620000050.5512064 qam1
33940000550.3512064 qam2
43260000050.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00160
2ATDMA00110
3ATDMA00100
4ATDMA0060

 

 

Tags (1)
0 Kudos
Reply
Chris_W1
  • 5.09K
  • 222
  • 326
Forum Team
Forum Team
184 Views
Message 2 of 2
Flag for a moderator

Re: Below 0.10 UPLOAD Speeds

Hi Huzaifa, thanks for the message and sorry to hear that you are having issues with the broadband connection. I have looked at the area and cannot see any outages and will send you a private message so that this can be looked into further for you. ^Chris, 

0 Kudos
Reply