Hi all,
After speaking to technical support and somebody on VM's Twitter, I've now been guided here.
I have a 200mbs package, but I have now been getting between 40 and 60mbs, but still 20mbs up. There was an occasion where I had to change bank account and despite notifying VM twice for the direct debit, they didn't do this leaving me in a late payment scenario and I could understand my speed being throttled for that.
I then told the tech support guy this, he insisted it was due to the CAT5 cable running from a TP link to a 2nd PC in the house. This PC isn't the issue and it isn't what I'm testing it on. I then tested my main PC and WiFi (wired and wireless respectively) getting the same result. He wasn't having any of it, and only sending me a CAT6 cable would save me.
I got the cable, plugged it in, and would you believe it, it's still exactly the same.
I tried to log a complaint but the page errors on three browsers I tried (Firefox, Chrome, Brave) so I had to take it to Twitter. They just sent me here to continue.
So...here we are.
I mean, I really think that I'm due some refund since the account is completely paid up and none of the payment issue was my fault and I'm only getting 25% of the service I'm paying for.
No idea what to do at this point as the help channels from VM all seem to want to just pass you on.