Been having issues for 2-ish weeks with broadband (Fault Ref: F007813826)
09-03-202011:51 - edited 09-03-202011:56
On 21/02/2020 virgin in my area dropped out for several hours (Fault Ref: F007813826), it was fixed apparently but since then ive been having problems.
High pings, packet lose, slow speeds.
Before the fault id get 350+ consistantly, since the fault it hasnt been above 100 and some of the time less than 10. The worst thing is when the ping becomes unstable making it impossible to game. Its usual when the speed drops to around 10 that this happens to the ping and there's also packet lose. Everything seems to be worse in the evening and or when it rains? but that might be a coincidence.
I thought maybe the line was being worked on so i waited for a while but im not so sure about that now.
Re: Been having issues for 2-ish weeks with broadband
Firstly set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.
Post a link to your BQM on here.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.